Product: Zales Shipping Service Clear all filters (8 of 8 reviews match)
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Website says you can LiveChat but link does not work when you click on it. Trying to find out where my two necklaces are that were to be delivered to store yesterday. I will never buy from Zales again. I will never buy from Zales again. I will never buy from Zales...
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Anonymous
Mike

I just got an 80 minute wait time also. Also ship to store within 2 days. Website has zero shipping information. I will also NEVER buy from Zales again!

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Zales Shipping Service
#1148198
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Ordered a ring November 26th for our wedding anniversary Dec 5th, the email said "Order processing requires 1-3 business days PLUS shipping time based on the shipping method you choose." I chose 2nd day air to assure it would arrive on time. I have been arguing with...
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1.0
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Zales Shipping Service
#1142660
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I am a loyal customer for sales I purchase for myself and my daughter's I ordered two name plate personalized necklaces for my daughters to be shipped to the sales in aventura, FL mall not one I received nor did I get an email confirming anything and that was three...
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2.1
Product
Zales Shipping Service
#1136737
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They made me think I would get my ring sizes in a week when it took almost 4 weeks just to make a sale. I will never buy anything from ZALES again. Then the manager at the West Farm Mall, (after me telling her I need it sooner for a wedding) refuses to even push to...
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2.4
Product
Zales Shipping Service
I didn't like
  • Service and delivery of product
#1086265
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As of 1/2 I still have not be issued a refund , and the phone call I requested on 12/26 by a supervisor as not been returned. The email complaint from Zales has not been responded to by a phone call or email . Customer service by this company is terrible . No refund ,...
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1.0
Product
Zales Shipping Service
#983803
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I ordered 3 items via the Zales website, I recieved 1 in a box. The same day I got another box from them that was addressed to me but inside the packing slip was to someone in NY - I am in CO. Clearly not what I wanted. I called to ask how to send it back, since it...
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1.9
Product
Zales Shipping Service
I didn't like
  • No email contact
  • Customer service
  • Call wait time
#976662
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Avoid this sham of a jewelry store.Do not place orders over the phone or online. I placed an order with a phone rep who obviously has a hearing issue. She submitted 32 instead of 22 as part of my shipping address. When I received the order confirmation and began...
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Product
Zales Shipping Service
I didn't like
  • Customer service
  • No solution
  • Communication
#971193
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Zales - Customer Service Horrible, Horrible experience

#1142444
1.0
Details
I ordered a ring , and was told it will be processed in 1-3 days , I called 4 different times on 4 different days and was told different things every time I called, they also delete the negative reviews on products , I have posted serveral, and they only post the positive, I wonder how many negative reviews were written and got deleted, don’t trust them , I won’t spend another dime there.
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