Walnut Creek, California
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Not resolved

I have a question, literally 2 weeks ago I went to have my ring inspected and cleaned but I did not have my diamond bond paper work with me because I was on vacation for the summer.The woman printed a reiept that showed that I had an inspection done on the ring and a cleaning.

Related: Zales Ring Repair Review from Puyallup, Washington

She said this would work if anything were to happen before I could get my diamond bond signed off. Today I lost a small stone (bottom right corner) and I called Zales and told them my situation. They told me that a receipt does not count for anything because they have to enter the diamond bond number in the system for it to be valid and if I didn't have my paper work when I got it inspected there was no way they could have entered the number in...

Now I'm so worried about my ring, I am going to take it into Zales tomorrow.If I pay to have the diamond replaced and then have it inspected and signed off again will my diamond bond still be valid?

Review about: Zales Engagement Ring.

Review #887759 is a subjective opinion of a user.

2.1
Price Affordability
Exchange, Refund and Cancellation Policy
Warranty
Customer service
Style and Design
Diversity of Products or Services
Value for money
Discounts and Special Offers
Delivery Service
Website
Advertised vs Delivered
Product or Service Quality
PRODUCT OR SERVICE Zales Ring Repair
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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