Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I loved going to zales but after a horrible ring repair experience I will never purchase rings from there again. I had a BEAUTIFUL rose gold ring that I got for christmas and I knew it was only dipped rose gold so I would have to get it redipped every few months, which I was fine with.

I wore it for a couple of months because I wanted to show it off to all of my friends and family during the holiday and decided to get it resized afterwards. Turned it in to get it resized and 6 weeks later I recieved it only for 24 hours later the rose gold had completely come off! I was so upset I immediately turned it back in to get it redone. I waited another 4 weeks and the same thing happened again!!

The man who sold me the ring explained it was because the ring wasnt dipped and set properly and there was nothing he could do except to go send it back for repairs with a rush fee. I was like, "***, no." I ended up having to do a ring exchange because I was not leaving that store without a ring.

Product or Service Mentioned: Zales Ring Repair.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from Sep 27, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like