Zales Ring Repair Reviews
I loved going to zales but after a horrible ring repair experience I will never purchase rings from there again. I had a BEAUTIFUL rose gold ring that I got for christmas and I knew it was only dipped rose gold so I would have to get it redipped every few months, which I was fine with. I wore it for a couple of months because I wanted to show it off to all of my friends and family during the holiday and decided to get it resized afterwards....Read more
Had purchased rings there and my setting broke off was told it would take 8 to 10 business days to get repaired its been a month and no call no apology no care in the world from any representative when ive called to stopped by to inquire abt how much longer , empathy goes a long way Sometimes especially when i call the branch in Trumbull CT and they hang up on me . Im very disappointed in the service so far still no one knows,how much longer...Read more
I have a question, literally 2 weeks ago I went to have my ring inspected and cleaned but I did not have my diamond bond paper work with me because I was on vacation for the summer. The woman printed a reiept that showed that I had an inspection done on the ring and a cleaning. She said this would work if anything were to happen before I could get my diamond bond signed off. Today I lost a small stone (bottom right corner) and I called Zales and...Read more
Zales Ring Repair Review
by anonymous #932814
Had some repair work done on my wedding ring, when i got it back zales changed the way it had originally looked and told me if i wanted it back like it was i would have to pay $263. Terrible customer service!!! This was at Northpark mall, in joplin,mo. Very rude managers!!!