Manufacturer: Zales Category: Rings Clear all filters (148 of 148 reviews match)
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I order her ring from Zales around mother's day and I got it for a good deal regardless of it only being sterling silver. I had our names engraved and everything, I was so excited for it to come in and show my mom. This was especially important because she never likes...
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1.8
Product
Zales Ring
I didn't like
  • Showed up rusty and loose stones
#1058686
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I was at the Zales store at the Round Rock Texas outlet mall 4/20/17, I picked out a beautiful ring on a display clearly marked $1099. I know was a major splurge. The clerk let me try it on , said it could be sized...and could get a bit more off and be out the door for...
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1.9
Product
Zales Ring
I liked
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
I didn't like
  • Being told too bad even though they knew legaly i was right
#1037412
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I don't give Zale's one star...I give it zero.My experiences with Zale's have been so abysmal that I must warn people to never even set foot in there. My husband and I got our wedding rings at Zale's a few years ago and my husband ended up losing his, so I went back to...
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1.0
Product
Zales Ring
#987463
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Zales - Got my ring back and my diamond was missing

#1052475
1.0
I went in to buy a wedding band for my engagement ring, found one I liked and sent it off to get soltered. My ring came back and my engagement ring was missing a diamond!!!! All I was told was "sorry". I will never EVER come back here again.
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Zales Ring Review

#819770
1.0
I got engaged in February. We did pick out the ring together and it was beautiful and brilliant! But after two weeks it got dull. I am also breaking out in a rash on my finger. I am going to take it to another jeweler to see what it's really worth!
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Zales Ring Review

#800389
Zales is not a jewelry company i would buy from anymore i bought my wedding band and my black Diamonds fell out.. I had problems with the corporate office. They fixed it but it happened twice. they kept my ring for more then a month..
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Zales Ring Review

#755241
I recently bought a mother's ring for Christmas for my girlfriend. It wasn't that expensive but was very pretty and supposed to be sterling silver. It arrived early and thought great! That was until three days later when the finish started to come off and her finger turned green. They sold me a fake ring!!! Thank you zales for ruining at least one Christmas!
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I had my ring 3 months and the prong broke and a diamond fell out so I called zales and the guy said sorry we can't help you get it back in time before your wedding. My fiance called the district manager and she had my ring rush ordered and said that it would be back...
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1.2
Product
Zales Ring
#905974
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I got my wedding rings from her last year in October... the rings was beautiful. Only thing is when I got the ring it was too big so I sent it back to get size (I had to pay for)... When I got it back it was the wrong size again. Then when I got it back a week later...
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Product
Zales Ring
#903489
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Zales Ring Review from Norcross, Georgia
This is my second ring from zales i have only had it for about two weeks and it turned a bronze looking color i did everything they said not to do in it and it still turned colors like the previous one i just want to speak with someone in corporate and get my money...
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3.0
Product
Zales Ring
#864522
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I entered in to Zales last weekend to just look around and get ideas for an engagement ring. Not one associate greeted me. One older lady with black hair just gave me a dirty look. The other girl was a bigger red or pink haired lady. They were laying on the counter...
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Product
Zales Ring
#821979
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Avoid like the plague. I ordered an Aquamarine set of ring, earrings and necklace. The necklace and earrings looked like aquamarine. The ring looked like a piece of foggy grey sea glass. I took it to two jewelers; Michaels and Ross-Simmons. They both advised it...
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Anonymous
Anonymous

You don't always get what you want when buying CHEAP jewelry online. I would personally never do that. You should be complaining about Zales.com and not the store. Some peo...

2.8
Product
Zales Ring
I didn't like
  • Quality
#812219
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In El Paso, I was turned away from one store for a ring repair WITH A WARRANTY with no explanation! I proceeded to a different location, and they took my ring and told me it would be ready February 12, 2016. On February 16 I called to ask if my ring was ready since I...
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1.0
Product
Zales Ring
#801322
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My engagement ring had a loose prong, so I took it in for repairs on January 9th. I was told that it would take a week and a half. I called multiple times and nobody had any idea why they hadn't sent it back. Finally, a MONTH later, they told me that somehow they had...
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1.6
Product
Zales Ring
I didn't like
  • Employees
  • Repair time
  • Customer service
#798491
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