Product: Zales Repair Clear all filters (10 of 10 reviews match)
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First of all I did miss one inspection but the last time I took my jewerly in I forgot to take the 3ct14kwhite gold flower v necklace in the next time I took it and they said oooo that's ok and signed off on the inspection! I lost the third diamond out of the journey...
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Zales Repair
I didn't like
  • Lies
  • Poor product
  • Quality
#592365
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Took ring to get sized down (undamaged) ring came back to me 2 weeks later bent on the setting that holds the diamonds. Now its been about a month and yet this issue still can't get resolved. They tried to repair and the repair looks horrible and at this point I am...
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Zales Repair
I didn't like
  • Lies
  • Poor workmanship
  • Quality
#569570
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WIFE WEDDING RING AN ENGAGEMENT BAND WAS SUPPOSE TO BE BACK ON 11/16/2014 CALLED ALL WEEK ASKING WATS GOING ON WITH THE RING NO ONE COULD GIVE US ANY INFO ON THE RING JUST KEPT GIVING RUN AROUND TO CALL THIS NUMBER AN THAT NUMBER TALK TO REPAIR THEY SAY WAITING ON...
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Anonymous
Lost ring

We had the same thing happen. What did they do for you?

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Zales Repair
#560688
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I took my ring to Zales to fix a loose stone. The charge was $24 and it would take a week. Got it back after a week. Two weeks later, it's loose again. I returned it again, there was no charge for the second repair. Again it took a week to get it back to me. Two...
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Anonymous
anonymous

Actually you were the one that started it by sending a nasty email. Haven't your heard the saying, "you can catch more flies with honey, than vinegar?"

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Zales Repair
#402638
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My wedding ring is being repaired by ZALES in casleton mall. The first time I paid due to non-maintance keep up. ZALES took three weeks to repair wedding ring. Five months later same diamond fell out. Now,they have to pay to repair due to my maintance keep up being...
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Zales Repair
#401186
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I brought a blue diamond ring in for scheduled check up and repair of missing diamond. They sent the ring off to the Corporate store in Dallas be repaired .... IT TOOK A FULL MONTH TO GET IT BACK, come on, how long does it take to insert one little diamond. ...
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Anonymous
Sparky

I had a similiar problem where a chipped diamond was replaced under Zales diamond bond, but it took over 6 weeks for the stone to come in. The replacement stone ended up NOT b...

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Zales Repair
#335509
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My husband and I vacationed in Las Vegas last weekend, and visited the Meadows Mall. Zales was having a big clearance sale, and we looked at a white gold necklace and earring set for me and a watch for him. The woman who helped us initially was cordial and not the...
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Zales Repair
#330462
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I went into the Zales at the Galleria in Roseville, Ca., to get a watch battery replaced. The individual who was helping me said that he would test the battery to make sure that was the problem. He remarkably found that the battery was fine, and that there must be a...
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Zales Repair
#279021
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My husband & I purchased a diamond ring & bracelet set July 2008. The set is gorgeous or I would not have looked at it twice or purchased it. The complaint is the ring has been in repair 5 times starting 2 months after purchase. Well needless to say it is now at the...
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Zales Repair
#168360
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Zales has terrible customer service and the quality of their merchandise is very poor. My fiancee paid $4,000 for my engagement ring only to have a diamond fall out 3 months later. I'm not the type of person who is rough. My daily activities include going to class...
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Anonymous
Anonymous

Yea I looking at rings with my wife and other jewelry, they from poor quality and they come from China and India. There diamonds are usually from I2-I3 You don't know t...

Anonymous
The Foxx

Same thing happened to me w/Zalesd and I'm still going through it w/Zale's because of a faulty sizing that caused my band to be sooooo Thin and my band finally bent inward! I ...

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Zales Repair
#110848
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