Get whatever the sales clerk says IN WRITING! you'll need it later.
If you lose your diamond, it's covered, but if you go in for the 6-month check and they find a loose stone, they harass you that you don't have a warranty and NOW you owe $80+ to fix it. Oh, I see, so if I go out and oops! Loose a stone, you replace it for FREE, yet when I'm proactive about caring for my ring, you nickel and dime me to death in saying that the warranty my husband got when he initially purchased the ring wasn't "lifetime" as the sale clerk explained, it actually expired in two years, and since it's after two years, we have this other "lifetime warranty" you can buy for $80 PER RING! WTH???
Here a beautiful expression of my husbands love for me has turned into this nightmare where this horrid company wants more money from me! I think I'm better off, going to your competitor, Zales, having my two rings of yours melted down and start from scratch. YOU SUCK! Another customer/family of customers you can say goodbye to.
Maybe next time a customer calls to complain you will get back to them in the 2 business days you promise (not a week, when I call to follow up), and then hire good managers who don't then call me, after I've followed up, to then again have the audacity to ask for MORE money and that I should upgrade my ring!
Are you for real or just on the planet to rip people off and take advantage of people?
Product or Service Mentioned: Zales Ring.