Product: Zales Customer Care Clear all filters (41 of 41 reviews match)
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Cannot get through to Zales customer service by phone because nobody ever picks up. Cannot get through to Zales via their "chat" feature on the website because nobody ever connects. Now, I can no longer find the ring on their website, which doesn't surprise me because...
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Zales Customer Care
#1161377
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Zales - Pathetic & frustrating
This is the email I sent to the corporate office - as of today, no reply.I appreciate your reply, but I have a few concerns with this issue. I called three times and waited on hold for over 50 minutes each time. The last time (12/08) I was on hold for 1 hour and 48...
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Zales Customer Care
#1147516
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Completely dissatisfied with Zales customer service

Spent over 30 mins on hold waiting for a customer service rep, finally someone came on the phone only to take my question, then hung up on me.
1.0
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Zales Customer Care
#1144123
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refused to honor promo online that was sent to me just several days before for signing up to receive emails from zales. I then requested to speak with a customer service supervisor and was told I could not until I had answered a number of questions. . poor customer...
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1.3
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Zales Customer Care
#1137800
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Do a search and you'll see Signet Jewelers (Kay's, Jared, Zales, etc.) lies and steals. They sell you low quality products and don't honor their warranties. When you go in for inspections or repairs, they steal stones or ruin your jewelry and then try to hide it,...
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1.7
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Zales Customer Care
I didn't like
  • Poor customer service
#1020317
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Zales Customer Care Review

Rude customer service. At Liberty Center, Ohio location. Despite having a description on the phone from my husband that was identical to one of their employees stating free resizing they still denied it was ever said. And were rude about it. Will never go back there
1.0
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Delivery Service
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Diversity of Products or Services
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Zales Customer Care
#987270
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Zales Customer Care Review

I went to the zales in Easton, OH and the were extremely rude and spoke to me like I was beneath them. Later I went to another major jeweler and found the same ring for a third of the price.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Zales Customer Care
#976185
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I am pissed with this store in zales jewelry eden prairie store.each time you stop in that place. I don't mind them saying.can I help you with something? that's okay,but following customers every corner they follow you,so annoying,can't wait until you call the to help...
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1.0
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Zales Customer Care
#953041
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5 months and a month later Zales hit me with a 1277.00 interest charge. This is after Comenity Bank took over handleing Zales financing. I made many calls and no one at Zales will correct this oversight. Apparently ripping customers off is more important than keeping...
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Anonymous
Anonymous

I bought a pair of earning for my wife they were on cyber week sale 50% off they were regular price 598 they were in stock was supposed to receive them on a Friday then they n...

2.8
Product
Zales Customer Care
I liked
  • Product quality
  • Customer service at the store
I didn't like
  • Customer service on the phone
  • Given the run around
#928050
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We went to Zales at Bayshore Mall in Glendale, WI. We chose a ring. The salesperson went online and ordered a different ring stating that it we will receive it sooner if we did it that way (5-7 days). My fiance gave the sales person cash. The sales person placed...
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1.0
Product
Zales Customer Care
I didn't like
  • Customer service
#919896
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