Product: Zales Customer Care Clear all filters (37 of 37 reviews match)
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Do a search and you'll see Signet Jewelers (Kay's, Jared, Zales, etc.) lies and steals. They sell you low quality products and don't honor their warranties. When you go in for inspections or repairs, they steal stones or ruin your jewelry and then try to hide it,...
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1.7
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Zales Customer Care
I didn't like
  • Poor customer service
#1020317
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I am pissed with this store in zales jewelry eden prairie store.each time you stop in that place. I don't mind them saying.can I help you with something? that's okay,but following customers every corner they follow you,so annoying,can't wait until you call the to help...
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1.0
Product
Zales Customer Care
#953041
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5 months and a month later Zales hit me with a 1277.00 interest charge. This is after Comenity Bank took over handleing Zales financing. I made many calls and no one at Zales will correct this oversight. Apparently ripping customers off is more important than keeping...
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2.8
Product
Zales Customer Care
I liked
  • Customer service at the store
  • Product quality
I didn't like
  • Given the run around
  • Customer service on the phone
#928050
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Zales Customer Care Review

#987270
1.0
Details
Rude customer service. At Liberty Center, Ohio location. Despite having a description on the phone from my husband that was identical to one of their employees stating free resizing they still denied it was ever said. And were rude about it. Will never go back there
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Zales Customer Care Review

#976185
1.3
Details
I went to the zales in Easton, OH and the were extremely rude and spoke to me like I was beneath them. Later I went to another major jeweler and found the same ring for a third of the price.
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Zales Customer Care Review

#900704
2.4
Details
Was not allowed to return a bracelet within the 60 days and original receipt. PERFECT CONDITION. Was told by the manager that corporate had increased by credit limit. See, i was returning the one piece of jewelry bc somehow my cc limit went 949.50 OVER THE LIMIT. Manager could not tell me why "updated software is running slow" "they (corporate )increased your cc limit. Don't worry! " LIES!!!
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Zales Customer Care Review

#897031
1.0
Details
I would not shop at Zales they have racist employees working there
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We went to Zales at Bayshore Mall in Glendale, WI. We chose a ring. The salesperson went online and ordered a different ring stating that it we will receive it sooner if we did it that way (5-7 days). My fiance gave the sales person cash. The sales person placed...
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1.0
Product
Zales Customer Care
I didn't like
  • Customer service
#919896
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I went to Zales Town W. Sq. 4600 W Kellogg Dr. P-01A Wichita Ks. I brought 3 Coach watches that needs battery change. The Zales woman associate installed the batteries. I went home & noticed later that only 1 watch is working, the 2 watches doesn't move. I went back...
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1.0
Product
Zales Customer Care
I didn't like
  • Poor customer service
  • Bad quality
  • Lies
#916476
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To make matters worse, when we arrived to pick up the rings, the computers were down so they couldn't access our account. Laura, the woman my now husband worked with, laughed instead of expressing any sympathy. I feel like this has tainted the way I will look at the bands (if I ever actually see them!). When we replace them with bands of a higher quality, it will not be through Zales...
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1.8
Product
Zales Customer Care
#915853
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I drove 45 minutes to the Zales Location last Wednesday. Went inside seen the ring I went to buy and was highly NOT impressed by it. So, I looked around and see another beautiful ring that I just fell in love with. I decided to buy it but not have it sized with Zales...
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Zales Customer Care
#850000
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I cannot even begin to tell you how TERRIBLE Zales is as a company!!!!!! I have purchased 5 different pieces of jewelry from them and 2 of those items had to be totally replaced, one burned up in house fire, one was just a man's wedding band with no stones, and the...
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1.0
Product
Zales Customer Care
#840837
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Got ripped off almost 300 dollars.Boyfriend ordered a ring in the wrong size so we sent it back without opening and asked for a refund. Around 3 months I called a customer support number to ask why we hadnt received a refund and was told that they refunded the money...
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Zales Buffalo, Iowa
Product
Zales Customer Care
#837438
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I purchased my wife's ring in El Paso. Nothing wrong with the store. The ring was $1,209 and I put money down, currently owe $450. But several months later my wife was robbed at gunpoint and they took all her possessions. The wedding ring being one of them. I contacted...
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Product
Zales Customer Care
#799140
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