My husband bought my wedding and engagement band together which cost almost $3,000. Its was a 14k yellow gold with 1k diamond.
3 months later the gold started to fade! I have lots of god jewelry and this has never happened before although they are higher karat. We went back to the store a year later as i was living aboard. When we got there the sales man first he said my skin must have changed the ring????
i reminded him its GOLD and he said because its 14k there are metals then told us thats what happens with 14k as there are other metals its likely to fade. I didnt know much about 14k american gold so gave benefit of doubt and gave him to 'dip' in gold luckily my husband had lifelong warranty. When we got ring back it was bright yellow was very confused and hoped they secretly changed ring but a couple of months later it faded again! so i read up on it and found that even 14k, 9k what ever GOLD should NEVER fade.
White gold can turn yellow as its natural gold colour. So this was NOT a gold ring! We went back to Zales and told assistant everything and new information therefore, they couldnt tell me BS. Then they look at receipt then computer and a rude sales women was like Oh its actually white gold!
and we dipped it yellow because thats what your husband ordered!!! so they sold us a white gold ring and dipped it yellow instead of ordering it in yellow and have the nerve to say my husband was informed!! And thats why its fading back white!
We were shocked that she lied so blatantly and tried to make out like its no big deal we can order yellow gold now. We decided to wait for the manager and she apologised but they wouldnt give a refund as we dont trust their products anymore how can you lie to customers about what they purchased and be casual about it?
If you buy yellow gold thats what you pay for NOT gold plated??
Anyway they have ordered both rings in 'real gold' but im going to have it valued independently to make sure. DONT BUY FROM ZALES who knows if its real gold Or diamond for that matter!
Product or Service Mentioned: Zales Ring.