I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so i followed the directions exactly in returning the ring to get the right size.
After waiting about 4 weeks and hearing nothing, and not receiving my ring, i called the main customer service. I was told i would not be receiving another ring because i did not email the customer service center before sending in the wrong size ring with a request to get the right size. I was told the discount i had revived would also not be given back to me if i were to purchase the right size. I asked to speak with the manager of the girl i was speaking to, AND SHE HUNG UP ON ME after putting me on hold multiple times..
I called back a second time and was put on hold for about 20 minuets 3 different times, the 4th time i asked the girl what her managers name was and she refused to tell me... and told me her manager was too busy and did not have time to talk to me and i would just have to call back another day.. she then tried to put me on hold again. i stopped her and said no do not put me on hold AGAIN!
she said ok, and then continued to put me on hold.... After about 10 min of being on hold again i hung up and called back. after multiple times of asking the girl i was speaking with who her manager was she told me her manager was not a girl and that is all she could tell me.. I continued to ask and finally got her managers name, Dan Garcia...
she refused to tell me his boss's name, saying he was the main guy... I still have not revived my ring, and i have NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE. I RECOMMEND THAT NOBODY DEAL WITH THIS COMPANY!
i will continue to fill out more reviews on every page i can find. I do expect a reply from zales, i do expect them to honor their deal, and i do respect my ring (the right size) and I do expect Zales to handle this in an honest and honorable way, because this is ridiculous!!!
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Anything about this ordeal, Customer service, Nothing about customer service, Store.