I ordered a engagement setting 3 weeks before my proposal date, knowing that the delivery was 1-2 weeks, with 2-day shipping option chosen. After a week I started making phone calls to make sure I would have it in time.
I also had to verify that they were sending the right size because my confirmation email had the right size but the site with my tracking information was completely wrong. He reassured me that it would be here in a couple days. A couple days went by and I still had not gotten a notice about it being sent. I called again every day and they kept giving me the run-around.
One lady even hung up on me. They said they were calling the jewellers and would get back to me but they never did, and I never got the ring to this day.
Review about: Zales Ring.