I purchased a pre owned, men's ring, for my husband before Christmas and I called the customer service rep to get more information on this product, such as clarity, availability and over all condition. I was told that all of the products which ZALES ships out, whether they are pre owned or new, are looked over, checked, shined and then submitted.
When I received my order, I was disappointed by the condition it was in. The ring had markings, all around the side and bottom of the ring. I hope the diamonds don't fall off the ring, knowing the condition they shipped it in. I had to spend the additional time to drive to the nearest Zales store and submit this issue in person.
I presented the product to the sales person, and she could not believe the condition and why they would send it out even though it is a pre owned product. She did me a favor by sending the ring out to have it cleaned and polished. I asked if there is a warranty which I can buy, and the sales person responded with a "No", because it was pre owned. So I am basically stuck with it unless I want to return it and get my money back.
Although this product does have a 100 day return policy and I hope they will not try to keep my money and the product. Very Dissatisfied with ZALES
Product or Service Mentioned: Zales Ring.
Monetary Loss: $289.