I purchased a pre owned, men's ring, for my husband before Christmas and I called the customer service rep to get more information on this product, such as clarity, availability and over all condition.I was told that all of the products which ZALES ships out, whether they are pre owned or new, are looked over, checked, shined and then submitted.
When I received my order, I was disappointed by the condition it was in. The ring had markings, all around the side and bottom of the ring. I hope the diamonds don't fall off the ring, knowing the condition they shipped it in. I had to spend the additional time to drive to the nearest Zales store and submit this issue in person.
I presented the product to the sales person, and she could not believe the condition and why they would send it out even though it is a pre owned product. She did me a favor by sending the ring out to have it cleaned and polished. I asked if there is a warranty which I can buy, and the sales person responded with a "No", because it was pre owned. So I am basically stuck with it unless I want to return it and get my money back.
Although this product does have a 100 day return policy and I hope they will not try to keep my money and the product.Very Dissatisfied with ZALES
Review about: Zales Ring.
Monetary Loss: $289.