Zales - These people will steal your gold.
I'm trying hard not to write this review simply to vent my spleen but to give others like me who may not be experienced with jewelry a heads-up.
I recently had my local Zales store size my engagement ring down and I felt I was taken advantage of. I have very little experience with jewelry and admittedly didn't know what questions to ask - the sales people certainly weren't forthcoming with information.
My engagement ring, which I did not purchase at Zales, needed to be made a size and a half smaller. Basically they were going to cut 3mm of the 18k gold out of the bottom of the band, solder it back together and do some sort of dip (since it is white gold.) When I dropped it off, I assumed that the gold would be returned to me since it is MINE. Actually it didn't occur to me that they wouldn't give it back so I never verified this.
After I had dropped my ring off, a friend of mine who IS a an expert about jewelry asked if I requested to get the gold back, and advised me to demand it back if they didn't. When I went to pick up my ring, sure enough they didn't give back my gold. When I was told "we just don't do that," I informed her that it was MY gold and if they were going to take my gold, it was kind of like charging me twice. The sales lady then backpedaled and told me that if a customer wants their gold back when a ring is sized down, they need to specify that at the time they drop the ring off and that they charge $10 to retrieve the gold. At this point, I got the feeling she was flat-out lying to me and covering her tracks. I asked her if that was the case, why wasn't I made aware of that option at the time I dropped off my ring? (She had no good answer for that.)
After I got home I called another Zales and inquired about their sizing services, and asked if they return gold that has been removed from a band. I was told they do not, so apparently it is corporate policy. Nice little racket they have going there. By the time they're done sizing down a few bands, they have the material they need to make another piece of jewelry, and they never have to pay for materials. I will be going to a local jeweler from now on - one who was recommended for his service and honesty, and yes, one who has told me it's his regular practice to return his customers' gold to them.
Review about: Zales Ring.