Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
0 comments

My mom has been asking for a customized birth stone ring that represents her children and her one grandchild, for quite some time now.I decided her birthday would be appropriate and I figured I'd order it from an actual jewelry store as opposed to some site like etsy or wherever else.

This made the most sense to me because I knew it would be delivered in a timely manner and with great quality. I order her ring from Zales around mother's day and I got it for a good deal regardless of it only being sterling silver. I had our names engraved and everything, I was so excited for it to come in and show my mom. This was especially important because she never likes anything we give her.

It took approximately four weeks for it to come in (understandable since it is a customized piece). I was vastly disappointed when I opened the cheap box and saw her ring....Rusted. Not all of it was orange, but the part around the stones was orange and very visible. I was so disappointed, I almost cried, because her birthday was only a couple of days away.

I called Zales and they said the only thing they could do is have me return it and send another but it was way too late, her birthday would have passed by then and by the time I got the new ring it just wouldn't be the same and who's to say it wouldn't show up tarnished as well? Not only that, the stones were loose on the ring and the names were barely legible. How sad that a place who talks themselves up so much could deliver such a crappy product. Pathetic.

I showed her the ring and she decided she'd try to clean it up herself because she didn't want to have to wait any longer for it. I called Zales again to let them know and all they could do was say "next time you shop with us we can help you out since you don't want to return it" AS IF I WOULD SHOP WITH THEM AGAIN?!

The point is, it shouldn't have shown up in poor shape to begin with!Over $100 down the drain.

Review about: Zales Ring.

Reason of review: Bad quality.

Monetary Loss: $119.

Preferred solution: Price reduction.

I didn't like: Showed up rusty and loose stones.

Had an Experience with Zales?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Florence Scovel - A N and Associates FlorenceScovel Florence Scovel "I purchased a High-Pressure Power Washer after seeing it advertised on Facebook on 12th April 2017.I waited the recommended 4 weeks delivery time and having not received my item contacted..." Read more Is Origami Owl Dishonest and Corrupt? Unfortunatly for Chrissy Weems, Yes... Origami Owl "As one of O2's longer corporate employees I can assure everyone reading this that the company is in fact lying to you all. From Bella's b.s. backstory to the empty..." Read more Agape Diamonds - My jeweler Thought is was a real diamond! So happy!!! Agape Diamonds "Could not be any happier with my purchase from Agape Diamonds!I purchased the ring I took the ring to my local for cleaning a few months later..." Read more The Bradford Exchange - FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE The Bradford Exchange "Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my..." Read more VM Innovations - Extremely disappointed!!! VM Innovations "This is a continuation of my disappointment in VMInnovations. I am currently on my 3rd slide one was replaced the other two I purchased. This last one I purchased at..." Read more Walmart Savings Catcher Hacked Walmart "I have been entering my receipts from Walmart on Savings Catcher App, now the app has been hacked and some lowlife has redeemed all of the rewards dollars that I..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more