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1.7

Do a search and you'll see Signet Jewelers (Kay's, Jared, Zales, etc.) lies and steals. They sell you low quality products and don't honor their warranties.

When you go in for inspections or repairs, they steal stones or ruin your jewelry and then try to hide it, hoping you won't notice. When you try to get mgm't or a DM involved, they do not return calls, are rude, incompetent and the 800 # you're forced to call isn't any better. They've misplaced my engagement one and tried to give me someone else's and thought it was funny. Then they destroyed my wedding ring, tried to fix their work twice with 2 different versions of their "best jewelers" before finally paying me to have my own jeweler redo the ring entirely.

They wouldn't pay for the time and gas I spent making numerous trips.

They never followed up or returned calls and their VP didn't call me as promised either. DO NOT EVER BUY ANYTHING FROM THEM or any of their related stores!!!!

Reason of review: Poor customer service.

Monetary Loss: $700.

Zales Cons: Poor customer service.

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