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Zales - Horrible horrible

i have a 3 piece diamond ring set. after surgery, fingers swelled and could not wear them until swelling goes down. in Feb, went in for ring inspection (diamond was missing), sent out & fix. still not able to wear rings, six month goes by and went in for another diamond check up, guess what another diamond is missing. really?
#1321698
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I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so i followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring,...
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2.5
I didn't like
  • Customer service
  • Anything about this ordeal
  • Store
#1321340
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I purchased a new insert for my diamond wedding ring, I also purchased a new band with diamonds to match the new insert for my diamond ring. I sent both pieces out thru the store, and on my receipt it stated please fit diamond ring around the insert. Well the insert...
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Anonymous
Ramon Ybarra Sr

I just sent a chain and cross to have it rhodium plated, I will make it a point to make and publish a comment after I receive my items back. I haven't dealt with Zale's in yea...

1.0
I didn't like
  • Customer service on the phone
  • No solution
#1315188
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I will NEVER EVER AGAIN BUY FROM ZALES. I bought a special order engagement ring from the Zales website because the stores in town that I live in didn't have it in gold. I just received the ring today. The ring is supposed to come with "original" certificates, a bag,...
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#1301189
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I bought the lifetime warranty from Zales with my ring but they told me the last inspection wasn't on file so they won't fix my ring after the diamond fell out. None of my other jewelry requires me to bring it in and they always fix any issues under the lifetime...
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Anonymous
Anonymous

QUOTE : " wasn't on file " ... real meaning : I failed the inspection schedule and they used it as an excuse to dump me and pocket the rest of my money without providing servi...

3.4
#1298500
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I bought a floating diamond ring ,, less than 6 months the diamond fell out . I have the warrenty , insurance and took in to get repaired and it can’t be fixed..... a month later ,, they send it to another repair place to see if they can repair it . They have ordered a...
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1.2
#1296753
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We purchased a Zale's diamond ring for my wife's Christmas gift and it was to large for her. At the time my wife was doing chemo and radiation for cancer and was losing weight to the sum of 40 pounds and we explained that to them. They said we could do the initial...
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2.3
I liked
  • Given the runaround
I didn't like
  • Not offering to resize due to lying
#1290885
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Zales - Item 18724765

I will like y'all to send my information to this email address right here yedidahMCcoy3@gmail.com because the another is not working at all it is yedidahmccoy84@gmail.com this one right here
#1290310
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I ordered a ring 8 days ago. Their website said the order would ship in 5-7 days, so I called the “customer service” number and got SIX minutes of an automated voice asking me if I was interested in, a Walmart gift card, a cruise to the Bahamas, AT&T Uverse, etc, etc,...
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#1280387
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Zales - Fake Platinum and terrible ring repair service!!
I have had a similar experience with Zales, which is owned by the same company. They had a monopoly going! Every time I had my platinum ring sent out for repair, they messed my ring up. They burned my diamond, side Red my rings together crooked, and used fake metal to...
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1.5
#1267453
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