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Get whatever the sales clerk says IN WRITING! you'll need it later. If you lose your diamond, it's covered, but if you go in for the 6-month check and they find a loose stone, they harass you that you don't have a warranty and NOW you owe $80+ to fix it. Oh, I see,...
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Anonymous
Getoverit

This is old but.... seriously???? Of course you're THE ONLY ONE on the planet this happened to. Oh wait, no, YOU'RE NOT. It was a 2 year warranty get over it or melt the ring ...

Anonymous
Anonymous

Can anyone help me out and show me an example of this 6 month inspection sheet??

Product
#249395
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I purchased a new insert for my diamond wedding ring, I also purchased a new band with diamonds to match the new insert for my diamond ring. I sent both pieces out thru the store, and on my receipt it stated please fit diamond ring around the insert. Well the insert...
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Anonymous
Ramon Ybarra Sr

I just sent a chain and cross to have it rhodium plated, I will make it a point to make and publish a comment after I receive my items back. I haven't dealt with Zale's in yea...

1.0
I didn't like
  • Customer service on the phone
  • No solution
#1315188
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I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so i followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring,...
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2.5
I didn't like
  • Store
  • Anything about this ordeal
  • Customer service
#1321340
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Zales - Why was my car turned off after full payment not right

made payments was late a couple of times due to surgery paid the card off and as soon as I pay the card off they stopped my credit on my card why
#1336896
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I bought the lifetime warranty from Zales with my ring but they told me the last inspection wasn't on file so they won't fix my ring after the diamond fell out. None of my other jewelry requires me to bring it in and they always fix any issues under the lifetime...
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Anonymous
Anonymous

QUOTE : " wasn't on file " ... real meaning : I failed the inspection schedule and they used it as an excuse to dump me and pocket the rest of my money without providing servi...

3.4
#1298500
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Zales - Horrible horrible

i have a 3 piece diamond ring set. after surgery, fingers swelled and could not wear them until swelling goes down. in Feb, went in for ring inspection (diamond was missing), sent out & fix. still not able to wear rings, six month goes by and went in for another diamond check up, guess what another diamond is missing. really?
#1321698
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Zales - Looking for locations in PR

Nothing, they told me to gonto another jewerly store and try to get them fix there.
#1341797
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Zales - Why was my card shut off after I paid you off

I paid the account off and what do they do stop the account shut my car down I don't understand why yeah I fell behind a month or two dude eye surgery but I paid them off due to eye surgery then I pay them off and then they shut my card off I don't think that's very fair
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1336893
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Zales - Fake Platinum and terrible ring repair service!!
I have had a similar experience with Zales, which is owned by the same company. They had a monopoly going! Every time I had my platinum ring sent out for repair, they messed my ring up. They burned my diamond, side Red my rings together crooked, and used fake metal to...
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1.5
#1267453
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Zales - False advertising!

Found a ring on sale online , went into store trying to purchase. Was told the same ring was more, not on sale. When screenshot same ring they was trying to sale me for me all the sudden they didn’t have it in !! It was the same ring! Anyways went to Kay’s and found something better!
1.0
Details
Advertised vs Delivered
Customer service
Product
#1344518
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