filters
State:
Show
City:
Show
Product:
Show
Get whatever the sales clerk says IN WRITING! you'll need it later. If you lose your diamond, it's covered, but if you go in for the 6-month check and they find a loose stone, they harass you that you don't have a warranty and NOW you owe $80+ to fix it. Oh, I see,...
Read more
Anonymous
Getoverit

This is old but.... seriously???? Of course you're THE ONLY ONE on the planet this happened to. Oh wait, no, YOU'RE NOT. It was a 2 year warranty get over it or melt the ring ...

Anonymous
Anonymous

Can anyone help me out and show me an example of this 6 month inspection sheet??

Product
#249395
Reply to reviews
Are they willing to partner with the customer? In our experience no. We purchased a ring from Zales. We were going to return it within the valid return policy because my wife was having severe reactions to the ring. The sales woman gave us a few remedies and also said...
Read more
2.6
Product
#1432003
Reply to reviews
Show

Zales - Terrible experience

I purchased an engagement ring for my girlfriend for Christmas the 1st of Dec. It was guaranteed to deliver by Christmas. 3 calls, all promised it would ship. Well now its 3 days before Christmas. Still hasnt shipped. Thanks for ruining a special Christmas. Its too late to do something else now.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
#1431330
Reply to reviews
My fiance purchased a beautiful morganite and diamond ring for me for my engagment on 11/3/18. On 12/29/18, I noticed that a stone was already missing from the ring. I am very careful with my ring. I take it off when I get home at night and put it in my jewelry box. I...
Read more
#1437698
Reply to reviews
Show

Zales - Lindalinda1223@sbcglobal.net

I never ordered anything from you and you are trying to charge me 960.00 please remove immediately my email is lindalinda1223@sbcglobal net I expect this to be gone within 24hrs linda shulda Happy Happy Shocked
#1440280
Reply to reviews
I ordered diamond earrings online and was informed that the store would contact me when the item arrived at the store. I called the store the next day to confirm the procedure for shipment to store. Was told they would call, email and text to let me know when my item...
Read more
Anonymous
Anonymous

Who buys jewelry sight unseen ? Nobody I've ever known.

#1450687
Reply to reviews
Show

Zales - Low Quality High Price

I ordered 2 pairs of earrings they had on sale. Inside the box is a tag that clearly shows the item is $20.00 but it was ONSALE for $60.00 They are being returned. RIPOFF
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I didn't like
  • Nothing about customer service
  • Bad quality
#1429764
Reply to reviews
Show

Zales - Thank you very much for ruining Christmas for my wife

I bought my wife a ring for Christmas and you *** sent a statement in the mail three days before Christmas??? What the *** is wrong with y’all
#1430392
Reply to reviews
Show

Zales - Sold forged 14k bracelet

nothing yet but i feel i have been dooped. want refund
#1437271
Reply to reviews
I purchased a new insert for my diamond wedding ring, I also purchased a new band with diamonds to match the new insert for my diamond ring. I sent both pieces out thru the store, and on my receipt it stated please fit diamond ring around the insert. Well the insert...
Read more
Anonymous
Ramon Ybarra Sr

I just sent a chain and cross to have it rhodium plated, I will make it a point to make and publish a comment after I receive my items back. I haven't dealt with Zale's in yea...

1.0
I didn't like
  • No solution
  • Customer service on the phone
#1315188
Reply to reviews