Zales Reviews and Complaints
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1
Issue
resolved
351
Total
reviews
$110K
Claimed
losses
$1K
Avg
loss
88.5K
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views
What was your experience with Zales?
Customers don't like
- Customer service
- Quality
- Bad quality
Customers like
- Product quality
- Website
- Store staff seemed sorry even while refusing to honor price
I bought what we thought was a 1 kt princess cut diamond solitare, with 1 , 1/4 eound diamond on each side for 3750.00 . Un benounced to me, all diamonds were fake. And when court summons were delivered to the store, it was closed for good. Imagine that. Zales is the...
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My wife and I visited your store in the Grandville Mall on Monday of last week to get her 6 month jewelry check so like always I took one of the 14 watches I have purchased since 1972 for a new battery. The sales girl said I needed the receipt? When I have brought it...
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Anonymous
so why should any business give you something for free?if you purchased a plan to replace your battery forever thats one thing, and it is entirely reasonable for an employee o...
Purchased a gift card at Zales in Columbus, MS for my wife. We finally got around to going into the store to make a purchase. When we get ready to check out we find out the card is inactive, which the store manager could not explain. To make a long story short the card...
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Product
I didn't like
- Nothing about customer service
- Service is terrible
more than once i have been given the run-around from the so-called assistance call center at zales gift cards. when i tried to order on-line my order would not go thru because the gift card no. and pin no. didn't match. so, i called customer service, then gift card...
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Product
ordered ring on december 1st. was lost by ups on december 11th..called many times after ups confirmed they lost it..ups emailed zales the claim laetter they did not bother to respond to ups. I have called 7 times spending countless hours on the phone only to be give...
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I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this...
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Placed an order on line for an engagement ring. The website indicated that the ring was in stock and would ship in 3-4 business days. Checked on the order status after a couple of weeks of waiting, using their "check order status" feature on the website. All it ever...
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Product
DO NOT SHOP ZALES THIS CHRISTMAS OR EVER! STILL NO RESPONCE! MUST HAVE ALOT OF COMPLAINTS THAT THEY CAN'T GET BACK TO ME LIKE THY SAID THEY WOULD! Bill Bader BUYER BEWARE ONLY 4 DAYS UNTIL CHRISTMAS! BEEN OVER 14 DAYS NOW AND STILL NO RESPONCE. YET ANOTHER WITHOUT ANY...
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Zales - Very upset
Order says pending.and it was supposed to be a Christmas present for my wife.was supposed to be 2 day shipping.
Similar to Zales
Zales - Unhappy
I ordered a mothers ring from u guys over the weekend and got a email verifing it now all of a sudden its not showing up on my bank statement i wanna know y....order number is 10000003211033.....1st time ordering from zales this.may be the last time
Product
they are all a chain, you would be sueing a corparte not a single store location.if you have a reciept go to the closest local store.it would be very bad for a chain retail st...