Zales Reviews and Complaints
Add to comparison
1
Issue
resolved
355
Total
reviews
$110K
Claimed
losses
$1K
Avg
loss
91.9K
Page
views
What was your experience with Zales?
Customers don't like
- Customer service
- Quality
- Bad quality
Customers like
- Product quality
- Website
- Store staff seemed sorry even while refusing to honor price
I ordered a ring 8 days ago. Their website said the order would ship in 5-7 days, so I called the “customer service” number and got SIX minutes of an automated voice asking me if I was interested in, a Walmart gift card, a cruise to the Bahamas, AT&T Uverse, etc, etc,...
Read more
I have had a similar experience with Zales, which is owned by the same company. They had a monopoly going! Every time I had my platinum ring sent out for repair, they messed my ring up. They burned my diamond, side Red my rings together crooked, and used fake metal to...
Read more
Zales - Not the best
I ask for a coupon that was promised to me which was 50 off a 100$ purchase and he said he could control that
My wedding ring was purchased from a local dealer in my hometown. I have the receipt and an appraisal. After 30 years my diamond became loose so I took it to our local Zales store to get tightened. They didn’t do a check of the stone at that time. For some reason they...
Read more
I bought what we thought was a 1 kt princess cut diamond solitare, with 1 , 1/4 eound diamond on each side for 3750.00 . Un benounced to me, all diamonds were fake. And when court summons were delivered to the store, it was closed for good. Imagine that. Zales is the...
Read more
My wife and I visited your store in the Grandville Mall on Monday of last week to get her 6 month jewelry check so like always I took one of the 14 watches I have purchased since 1972 for a new battery. The sales girl said I needed the receipt? When I have brought it...
Read more
Anonymous
so why should any business give you something for free?if you purchased a plan to replace your battery forever thats one thing, and it is entirely reasonable for an employee o...
Product
Purchased a gift card at Zales in Columbus, MS for my wife. We finally got around to going into the store to make a purchase. When we get ready to check out we find out the card is inactive, which the store manager could not explain. To make a long story short the card...
Read more
Product
I didn't like
- Nothing about customer service
- Service is terrible
more than once i have been given the run-around from the so-called assistance call center at zales gift cards. when i tried to order on-line my order would not go thru because the gift card no. and pin no. didn't match. so, i called customer service, then gift card...
Read more
Product
ordered ring on december 1st. was lost by ups on december 11th..called many times after ups confirmed they lost it..ups emailed zales the claim laetter they did not bother to respond to ups. I have called 7 times spending countless hours on the phone only to be give...
Read more
Similar to Zales
I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this...
Read more
they are all a chain, you would be sueing a corparte not a single store location.if you have a reciept go to the closest local store.it would be very bad for a chain retail st...