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I bought what we thought was a 1 kt princess cut diamond solitare, with 1 , 1/4 eound diamond on each side for 3750.00 . Un benounced to me, all diamonds were fake. And when court summons were delivered to the store, it was closed for good. Imagine that. Zales is the...
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Anonymous
Anonymous

they are all a chain, you would be sueing a corparte not a single store location.if you have a reciept go to the closest local store.it would be very bad for a chain retail st...

1.0
#1214641
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My wife and I visited your store in the Grandville Mall on Monday of last week to get her 6 month jewelry check so like always I took one of the 14 watches I have purchased since 1972 for a new battery. The sales girl said I needed the receipt? When I have brought it...
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Anonymous
Anonymous

so why should any business give you something for free?if you purchased a plan to replace your battery forever thats one thing, and it is entirely reasonable for an employee o...

#1207831
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Purchased a gift card at Zales in Columbus, MS for my wife. We finally got around to going into the store to make a purchase. When we get ready to check out we find out the card is inactive, which the store manager could not explain. To make a long story short the card...
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1.0
I didn't like
  • Nothing about customer service
  • Service is terrible
#1191214
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more than once i have been given the run-around from the so-called assistance call center at zales gift cards. when i tried to order on-line my order would not go thru because the gift card no. and pin no. didn't match. so, i called customer service, then gift card...
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#1190516
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ordered ring on december 1st. was lost by ups on december 11th..called many times after ups confirmed they lost it..ups emailed zales the claim laetter they did not bother to respond to ups. I have called 7 times spending countless hours on the phone only to be give...
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1.0
#1179530
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Zales - How are they still in business?
I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this...
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1.6
Product
#1174948
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Placed an order on line for an engagement ring. The website indicated that the ring was in stock and would ship in 3-4 business days. Checked on the order status after a couple of weeks of waiting, using their "check order status" feature on the website. All it ever...
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#1161377
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DO NOT SHOP ZALES THIS CHRISTMAS OR EVER! STILL NO RESPONCE! MUST HAVE ALOT OF COMPLAINTS THAT THEY CAN'T GET BACK TO ME LIKE THY SAID THEY WOULD! Bill Bader BUYER BEWARE ONLY 4 DAYS UNTIL CHRISTMAS! BEEN OVER 14 DAYS NOW AND STILL NO RESPONCE. YET ANOTHER WITHOUT ANY...
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#1154900
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Zales - Very upset

Order says pending.and it was supposed to be a Christmas present for my wife.was supposed to be 2 day shipping.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1153287
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Zales - Unhappy

I ordered a mothers ring from u guys over the weekend and got a email verifing it now all of a sudden its not showing up on my bank statement i wanna know y....order number is 10000003211033.....1st time ordering from zales this.may be the last time
Product
#1152650
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