Most helpful review
New Reviewer
Get whatever the sales clerk says IN WRITING! you'll need it later. If you lose your diamond, it's covered, but if you go in for the 6-month check and they find a loose stone, they harass you that you don't have a warranty and NOW you owe $80+ to fix it. Oh, I see,...
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29 comments
#1792548

DO NOT BUY JEWELRY FROM CHAIN STORES!

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ID
#249395 Review #249395 is a subjective opinion of poster.
Location
San Francisco, California
Product
Zales Ring
New Reviewer

Terrible warranty communication

I purchased a ring for my wife, the lady that sold me the ring also convinced me to purchase the extra warranty that would cover anything with the ring that lost or damaged. On February 27,2022 my wife brought the ring in cause of a lost diamond, fixed no problem l. The other day the garnet fell out brings it back and they state the garnet is not covered. This is complete BS, I purchased the warranty to cover all problems. I will never return as a customer and will never recommend them to anyone. I've spent a lot of money at Zales and recommended them to many but NEVER AGAIN

User's recommendation: Never purchase anything from them, poor communication and terrible warranty plans.

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ID
#3453485 Review #3453485 is a subjective opinion of poster.
Cons
  • Bad company to do business with
Preferred solution
Let the company propose a solution
New Reviewer

About a recent purchase I made

I purchased it for somebody and me and that somebody do not talk anymore and now I am in possession of it and I dont know if I can return it or what my options are I need to talk to somebody
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ID
#3451212 Review #3451212 is a subjective opinion of poster.
Location
Tukwila, Washington
Preferred solution
Full refund
New Reviewer

My package was damaged

Zales - My package was damaged
Not sure package was damaged when it got to me please resend product asap ship to same address you can call me at 469-503-****

User's recommendation: Just make sure packages is good before shipping this please resend product was not accepted.

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ID
#3432026 Review #3432026 is a subjective opinion of poster.
Location
Entre-Deux-Guiers, Auvergne Rhône-Alpes
Loss
$153
Preferred solution
Full refund
New Reviewer

My ring is losing diamonds

Zales - My ring is losing diamonds
Zales - My ring is losing diamonds
Zales - My ring is losing diamonds
I purchased a ring for my fiancé and our wedding is in may. I have had problems with this ring, the diamonds fall out. Zales replaced it, then that one had a diamond fall out. They fixed it and now two diamonds have fallen out. My fiancé is unhappy and pissed at the same time. I asked Zales to upgrade my ring without me having to pay for it and they said "NO". I'm going to report this company to the BBB, and I still want my money back or for them to upgrade me to a better quality ring....ON THE HOUSE!!

User's recommendation: I will not recommend anyone to Zales until they solve my issues.

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Featured
ID
#3409133 Review #3409133 is a subjective opinion of poster.
Location
Gonzales, Louisiana
Preferred solution
Get a better ring for the one I paid for and without paying for the upgrade. Zales has failed to satisfy me and my fiancé but doesn't want to fix the issue...just put a bandage on it
New Reviewer

Repair

I took my ring in to be sized I still have not gotten it back,when I call Zales noone knows where or where it is or when I will receive it. This is the worst service

User's recommendation: Do not get repairs or service at Zales.

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ID
#3339743 Review #3339743 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Deliver product or service ordered
My girlfriend bought me a big diamond mens ring and she was happy and so was I but less than a month later I was searching the web and I ran across Macys web for big diamond mens rings as I browsed thru I came across the same ring so I looked at the price and it was...
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1 comment
#2132165

Oh for crying out loud. This has nothing to do with your being black. Enough with the race card.

ID
#3333650 Review #3333650 is a subjective opinion of poster.
Location
Kansas City, Missouri
Pros
  • Customer service
  • No pros
Cons
  • Customer service

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Verified Reviewer
New Reviewer
Purchased a beautiful two piece wedding ring with lifetime warranty. Just under 4 carat so do math a significant purchase. The closest Zanes is. in Partridge Creek Sterling Heights Mi. We went back to get ring inspected per warranty guidelines. Upon arrival there was...
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1 comment
#2126693

I have a feeling that you PREJUDGED this employee based on his clothing and appearance. This makes you PREJUDICE.

ID
#3299321 Review #3299321 is a subjective opinion of poster.
Location
Clinton Township, Michigan
Cons
  • Staff
Preferred solution
Let the company propose a solution

Poor quality

Bought my wife a diamond ring on line for Xmas and it is already tarnishing. Bought her another one from another company and it is fine. Waste of my money. Other one was from Kaye jewelers. Never buy from Zales again.

User's recommendation: Stay away- far far away.

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ID
#3283551 Review #3283551 is a subjective opinion of poster.
Location
Waterbury, Vermont

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Track an order

Called store twice said shipment had not come in! Called customer service they verified order was at the store! Probably could have had it before Christmas! Customer service representative was great!
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ID
#3222886 Review #3222886 is a subjective opinion of poster.
Location
Jackson, Ohio
Pros
  • Quality merchandise
  • Customer service line was helpful
Preferred solution
Let the company propose a solution
New Reviewer

Not honoring warranty

Bought a bracelet. Store refused to fix or replace even though I bought a lifetime warranty. They would only give me credit towards another peice of jewlery. Was not enough to replace item. Warranty was total waste of money. They obviously dont want to keep customers

User's recommendation: Don’t buy from Zakes.

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ID
#3207862 Review #3207862 is a subjective opinion of poster.
Location
Winter Haven, Florida

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Verified Reviewer
New Reviewer

Billing

Overcharged on my bank account refund and I want it immediately Zales stated the transaction did not go through on there end
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ID
#3206115 Review #3206115 is a subjective opinion of poster.
Loss
$490
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
DoI paid for a 1/2 cart if earrings then upgraded and got a full cart when I did the upgrade instead of giving me my money back they put it on a gift card and I paid for the rest I found that at Kays they had the same earrings for about $200 cheaper so I went and got...
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ID
#3203288 Review #3203288 is a subjective opinion of poster.
Location
Murphy, North Carolina
Loss
$920
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Store complaint staff nasty

Zales Treasure Coast Mall Jensen Beach Florida No one speaks and everyone looks tired and messy Maybe cause of my black skin mind you spent well over 20,000 in jewelry from them Im going to Kays or Jared

User's recommendation: Go somewhere else.

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ID
#3185599 Review #3185599 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Preferred solution
Teach your staff manners and practice how to greet people
New Reviewer
1.First ring ((womans)sent out for sizing, came back untouched and had to be sent out a second time. 2,Customization promised by salesperson on mens band at time of purchase.Ring was sent out for sizing and custom brushing. The ring was returned with only sizing...
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ID
#3154443 Review #3154443 is a subjective opinion of poster.
Location
North Ridgeville, Ohio
Cons
  • Poor website
Preferred solution
Let the company propose a solution

Trying to buy

I signed up for a credit card tonight, and I was trying to buy my wife a weeding ring. They never gave me a card number, so I could use that card. Was lied to 4 times from the credit card people, so I closed the account and will never shop at zales again. I shopped there before and my old card sat to long, so it got closed out. the credit card company refused to give me my info......

User's recommendation: STAY AWAY.

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ID
#3100282 Review #3100282 is a subjective opinion of poster.
Location
Kansas City, Missouri

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