Zales Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What's your story with this company?
Ask a Question About Zales
Customers don't like
- Customer service
- Quality
- No solution
Customers like
- Product quality
- Given the runaround
- Website
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Zales - False advertising!
Found a ring on sale online , went into store trying to purchase. Was told the same ring was more, not on sale. When screenshot same ring they was trying to sale me for me all the sudden they didn’t have it in !! It was the same ring! Anyways went to Kay’s and found something better!
Company wrote 0 public responses to the review from Sep 01.
Zales - Looking for locations in PR
Nothing, they told me to gonto another jewerly store and try to get them fix there.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 29.
Zales - Why was my car turned off after full payment not right
made payments was late a couple of times due to surgery paid the card off and as soon as I pay the card off they stopped my credit on my card why
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 23.
Zales - Why was my card shut off after I paid you off
I paid the account off and what do they do stop the account shut my car down I don't understand why yeah I fell behind a month or two dude eye surgery but I paid them off due to eye surgery then I pay them off and then they shut my card off I don't think that's very fair
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 23.
Zales - Horrible horrible
i have a 3 piece diamond ring set. after surgery, fingers swelled and could not wear them until swelling goes down. in Feb, went in for ring inspection (diamond was missing), sent out & fix. still not able to wear rings, six month goes by and went in for another diamond check up, guess what another diamond is missing. really?
Company wrote 0 private or public responses to the review from Aug 05.
I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so i followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring,...
Read more
Company wrote 0 private or public responses to the review from Aug 04.
I didn't like
- Customer service
- Anything about this ordeal
- Store
I purchased a new insert for my diamond wedding ring, I also purchased a new band with diamonds to match the new insert for my diamond ring. I sent both pieces out thru the store, and on my receipt it stated please fit diamond ring around the insert. Well the insert...
Read more
Company wrote 0 private or public responses to the review from Jul 28.
I didn't like
- No solution
- Customer service on the phone
I will NEVER EVER AGAIN BUY FROM ZALES. I bought a special order engagement ring from the Zales website because the stores in town that I live in didn't have it in gold. I just received the ring today. The ring is supposed to come with "original" certificates, a bag,...
Read more
Company wrote 0 public responses to the review from Jul 11.
I bought the lifetime warranty from Zales with my ring but they told me the last inspection wasn't on file so they won't fix my ring after the diamond fell out. None of my other jewelry requires me to bring it in and they always fix any issues under the lifetime...
Read more
Company wrote 0 private or public responses to the review from Jul 08.
Anonymous
QUOTE : " wasn't on file " ... real meaning : I failed the inspection schedule and they used it as an excuse to dump me and pocket the rest of my money without providing servi...
Similar to Zales
I bought a floating diamond ring ,, less than 6 months the diamond fell out . I have the warrenty , insurance and took in to get repaired and it can’t be fixed..... a month later ,, they send it to another repair place to see if they can repair it . They have ordered a...
Read more
Company wrote 0 public responses to the review from Jul 06.
Select Reason
I just sent a chain and cross to have it rhodium plated, I will make it a point to make and publish a comment after I receive my items back. I haven't dealt with Zale's in yea...