Placed an order on line for an engagement ring. The website indicated that the ring was in stock and would ship in 3-4 business days. Checked on the order status after a couple of weeks of waiting, using their "check order status" feature on the website. All it ever...Read more
DO NOT SHOP ZALES THIS CHRISTMAS OR EVER! STILL NO RESPONCE! MUST HAVE ALOT OF COMPLAINTS THAT THEY CAN'T GET BACK TO ME LIKE THY SAID THEY WOULD! Bill Bader BUYER BEWARE ONLY 4 DAYS UNTIL CHRISTMAS! BEEN OVER 14 DAYS NOW AND STILL NO RESPONCE. YET ANOTHER WITHOUT ANY...Read more
My wife and I purchased our wedding rings at a Mall at the Coral Square mall in Florida. We were offered the extended warranty which we took and was told we can cancel within a few months if we did not use it. After a few months we decided to cancel since we were not...Read more
Zales - Very upset
Order says pending.and it was supposed to be a Christmas present for my wife.was supposed to be 2 day shipping.
Zales - Unhappy
I ordered a mothers ring from u guys over the weekend and got a email verifing it now all of a sudden its not showing up on my bank statement i wanna know y....order number is 10000003211033.....1st time ordering from zales this.may be the last time
Zales - Worst experience I've ever had
One of the worst places to order anything from don't hold your breath because you still won't get what you ordered, one experience don't ever want to have again the BBB should step in and close them down
Completely dissatisfied with Zales customer service
Spent over 30 mins on hold waiting for a customer service rep, finally someone came on the phone only to take my question, then hung up on me.
My wife and I bought our wedding rings July 2016 and we were offered and purchased the extended warranty. We were told at the store we can cancel within several months if we did not come in for service. After several months we decided we were not going to use the...Read more
purchased earrings for my mother in law on 12-14 - guaranteed two day shipping for Christmas. No online order status - tried calling 7xs today. Received multiple "circuits are busy messages" and now a message from Verizon basically saying the 800# all over their...Read more
WORSE PLACE EVER!!! IM FILING A LAWSUITE ON THEM > They take you money and false advertise this place is a joke . Been on hold for 3 hours no lie and they still cant tell me where my refund is . They told me the manager Paul that my money would be back on my card in 24...Read more
I made a purchase around this tine last year though the outlet website , was a $900 purchase. They emailed me a day before I was suppose to get my ring to tell me they was out of stock LOL!!! So of course I was upset asked for a refund I had to fight to get my money...Read more
I ordered a necklace for my wife for Christmas. The order was placed with Zales.com and a few days later I was charged and they said they shipped it. I received an email stating that it was going out UPS 2nd day air. On the 2nd day I checked and it was delivered, left...Read more
What kind of customer service is a one hour wait time? I am trying again for a second day to call them. 50 minute wait time the first day. I did not wait. Website says you can email them. No email address given. Website says you can LiveChat but link does not work when...Read more
This is the email I sent to the corporate office - as of today, no reply. I appreciate your reply, but I have a few concerns with this issue. I called three times and waited on hold for over 50 minutes each time. The last time (12/08) I was on hold for 1 hour and 48...Read more
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