My boyfriend ordered an engagement ring on January 15. He did the site to store option and it shipped on Jan.
18. By Jan. 25, he had still not received a call that the ring was in the store. When he called, he was told that it was, "in the store, but not received yet".
It's not March 1--still nothing after two polite and pissed off emails and several phone calls. I have never had a problem with Zales until now. This terrible experience that has delayed the next phase of my life has trumped anything good I ever felt about the store. Worst customer service ever.
So if you don't want to have engagement dreams dashed and delayed for months--save yourself some tears and buy from some other store. DO NOT SHOP AT ZALES--YOU WILL FEEL NOTHING BUT DISAPPOINTMENT AND HEARTACHE.
Review about: Zales Ring.