I have had nothing short of TERRIBLE service from Zales. I purchased a ring in the store located in Killeen,TX. When I ordered I ordered two mens wedding bands
( With Mary G.). The bands came in being the completely wrong rings so I returned them. Upon doing so I was told that my account would be clear except a minor charge and the manager (Kevin F.) told me that he would make sure the charge was removed. Well in December I received a statement showing that I owed this $4 and that is was delinquent. I went into the hospital to have a baby and upon leaving the hospital I went to the store the next day and spoke to the manager. At this point I had also checked my credit and it had already been placed on my credit report. I told Kevin the issue I was having and he got on the phone then "took care of it". Until later I did not know what he meant by " took care of it". Upon going in to try and order another ring for my husband and giving Zales a second chance ( clearly a bad decision) I was told my credit was reduced to $500. I asked why and they said there showed and extremely late payment on my account of $4. I explained that I had never made that payment because I did not owe $4 and the manager had taken care of that for me. ( I was in the strore for this phone call) Well the gentleman on the phone told me he could not help me further. I then asked Kevin about what the gentleman had told me and he confirmed that in fact yes, he had just shorted his drawer and paid the $4 on my account. Well now I have since not been able to get credit elsewhere completely due to the fact that I have this payment history on my account. I SHOULD HAVE NEVER BEEN CHARGED THIS $4! On top of that the manager should have NEVER done what he did. This is absolutely 100% ridiculous, Between myself and my husband we have spent no less than $10,000 with Zales and I have never been treated so poorly by a company. At this point I want my credit corrected and I never want to deal with Zales or any associated companies again. TERRIBLE.
Oh and additionally, when I applied for my card the lady input my name incorrectly. My name at the time was Sierra Marshall but she ( Mary G.) put in Marshall Sierra, So I guess that is how you will need to look me up.
Lauren is the only person in this store who has ever helped me.
This is absolutely ridiculous. I will be taking my business back to Kays,
This reviewer shared experience about "multiple" and wants this business to issue a partial refund. The author is overall dissatisfied with Zales. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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