WORSE PLACE EVER!!! IM FILING A LAWSUITE ON THEM > They take you money and false advertise this place is a joke .
Been on hold for 3 hours no lie and they still cant tell me where my refund is . They told me the manager Paul that my money would be back on my card in 24 hours , its been 4 days I call this Moring and wait 1 hour 45 mins just to get a rep to pick up , then he says auh auh I don't know I don't know and so on so I ask to speak to a manager so he places me on hold, then picks up and is saying he is the supervisor lol so after him still saying he doesn't know anything I asked him to connect me to a different manager long story short he admitted to disguises his voice. I finally got a manager a real one I guess named INTI badge number 208207797 in which he told me shut up stop complaining and listen to him , that they do not do cancels for guest people and the manager Paul I spoke to on Friday put in a cancel but it was denied because I'm a guest . UMMM ?
So I said I was lied to by paul he said yes but he will override the cancel make an exemption for me so I will get my money back but , but he cant guarantee I will get by money back!!! So I asked so what I just wasted $600 ?
your telling me I cant have my money put back on my card in which ZALES took out and I don't have any ring or nothing from ZALES just money taken out of my account . THIS IS A FRAUD THEY STEAL AND FALSE ADVERSTISE I AM FILING A SUITE
Reason of review: FAlse Advertising , shitty cusomer service, liars, .
Monetary Loss: $2000.
Preferred solution: Full refund.