I have had a similar experience with Zales, which is owned by the same company. They had a monopoly going!
Every time I had my platinum ring sent out for repair, they messed my ring up. They burned my diamond, side Red my rings together crooked, and used fake metal to tighten the prongs around my llast se diamond. The prongs turned black when we went in the pool... I thought they were platinum????
Their customer service is horrible.
They will not correct the repairs or give me a refund. The Ofgice of the Chief Customer Officer was rude and wouldn’t offer me any explanation or suitable reconciliation.
Product or Service Mentioned: Zales Ring Repair.
Reason of review: Bad quality.