Zales - Didn't receive order, got someone else's charged anyway, refused to give a refund
I ordered 3 items via the Zales website, I recieved 1 in a box. The same day I got another box from them that was addressed to me but inside the packing slip was to someone in NY - I am in CO.
Clearly not what I wanted. I called to ask how to send it back, since it wasn't my item and I shouldn't have to pay for it. After 3 days they sent me a label. And was told I would get a refund for the items I didn't receive.
I shipped the item out the next day. Two weeks and two phone calls later, I still don't have a refund. I did confirm that they received the item I shipped back. Each time I call waited on hold for over 30 minutes.
Over this process I spoke to 2 men who had no idea of the processes of their company and proceeded to blame others for the mistakes. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN! Nor will I advise anyone else to do so. To date, I am still waiting for my refund.
P.S.
Do not bother emailing them about your issue, their system doesn't work. ---- Forwarded Message ----- The following message to was undeliverable.
Reason of review: Poor customer service.
Monetary Loss: $126.
Preferred solution: Full refund.
Zales Cons: Delivery, Customer service, Call wait time, No email contact.
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