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My husband purchased me the heart collection ring and charm for our 5 year anniversary.Charm cost $400 so then ring being in the same collection he got on sale for $100.

Now a diamond fell from my ring and when I went to Zales because I was told it had warranty but BECAUSE MY RING WAS ONLY $100 THE WARRANTY DOESN'T COVER IT. Now seriously it cost $135 for the new diamond and the ring cost $100. Why would I keep trying to purchase new pieces from the collection if I had this happen??!!

Now what!!!Advice please I love my ring :(

Review about: Zales Charm.

Monetary Loss: $130.

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Anonymous
Orlando, Florida, United States #584188

Zales does provide a Diamond Bond Warranty.However, it is only for pieces that have a total carat weight of at least 1/4 carat, or pieces that cost at least $200.

You may be better off going to a local Zales store and requesting a Lifetime Jewelry Protection Plan.The sliding-pay scale takes into account what your husband paid for the ring, and should be considerably less than the figure you were quoted to replace the diamond.

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