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Summary of Zales Customer Service Calls

17 TOTAL CALLS
53% SUCCESSFUL CONNECTIONS
09:25 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Zales to Ask about:

Shipping and Delivery:

  • “I ordered earings for wife,and has not been shipped”
  • “Why hasn't my ring that I need for Christmas been shipped. It said 2nd day air.”

Product/ Service quality:

  • “Defective product”

Other:

  • “My ring”
  • “Make a payment”
  • “Where is my package”

About Zales

Top 5 Likes about Zales

Product quality, Website, Store staff seemed sorry even while refusing to honor price, Staff at the store were very nice, Ring

Top 5 Dislikes about Zales

Customer service, Quality, Bad quality, Poor product, No solution

Summary

Zales is the second largest retailer of fine jewelry in the United States, Canada and Puerto Rico. The company consists of several business parts, such as Zales Jewelers, Zales outlet, Gordon's Jewelers, Piercing Pagoda, Peoples Jewelers, and Mapping Jewelers. All these are chain of shops throughout the North America. The company also operates two major Internet shops. Zales sold Canadian based al the Peoples II kiosks and carts in 2007 and in 2008 they sold Bailey Banks & Biddle jewelry stores to Finlay Enterprises.

Zales reviews and complaints

Zales is ranked 158 out of 733 in Jewelry and Accessories category

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Zales