Zales Phone Numbers and Emails

Toll-Free Number:

  • (800) 311-5393

Customer Service:

  • (877) 898-1970
    Progressive Leasing
  • (888) 819-1918
  • (844) 271-2708
    The Diamond Credit Card
  • (866) 319-0290

Zales Email:

Technical Support
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Zales Contact Information

Zales Website:

Zales Help Center:

Corporate Office Address:

P.O. Box 152771
Irving, Texas 75015
United States

Other Info (opening hours):


Monday - Friday: 9 am - 10 pm ET

Saturday: 10 am - 10 pm ET

Sunday: 12 pm - 9 pm ET

Mailing Address:

Legal Department

375 Ghent Road

Akron, OH 44333

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Zales Rating Based on 207 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

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Rating trend

Summary of Zales Customer Service Calls

06:39 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zales Customer Service?

Payments and Charges Question:

  • “Declined transaction”
  • “I want to pay my bill”
  • “Bill”

Request for Information Question:

  • “To check on my order”
  • “Need to know about warranty”
  • “About a order it was taken out of my bank account $271.90 but I never received a confirmation number”

Shipping and Delivery Question:

  • “Didn't receive a diamond back number & can't pay bill”
  • “Never received my items”
  • “I have not received a confirmation it has been 4 days”

Cards Question:

  • “New diamond card how to pay”
  • “Haven't received card and can't access account to make payments”
  • “Lost card”

Product/ Service Question:

  • “Broken ankle bracelet”
  • “My package was damaged”
  • “Lost brand new paperwork on a new purchase needed to pick up ring today”

Return/ Replace Question:

  • “Need return label”
  • “Returning missed call”
  • “Exchange or return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “See why my order was cancelled”
  • “I need ti cancel an order. I mistakenly hit tge wrong buttun on my pal pal so sorry. I did not intend to order the marlyn monroe ring.”

Website/ Application Question:

  • “Order online”

Account Question:

  • “Close account”
  • “Wanted to know if my account has bern adjusted”
  • “Account”

Staff Question:

  • “Store complaint staff nasty”
  • “Customer service”
  • “Ring service overdue return”

Refund Question:

  • “Refund of deposit never received items”
  • “Refund”
  • “My refund check”

Employment Question:

  • “401k info”

Other Question:

  • “To find my order”
  • “Zales still have my ring and they moved. I don't know where. I wasn't advise.. At farmiington, NM, Animas Valley Mall”
  • “Double order”


Zales Return Policy
At Zales, The Company strive to provide each and every Guest with an experience that makes them feel confident in their purchase. hope The Customer's selection brings The Customer many years of enjoyment. However, if for any reason The Client are dissatisfied with The Customer's purchase, The Customer may return The User's item based on Company's current Return and Exchange Policy. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch. Returns or exchanges are NOT allowed on special order watches. Cash refunds are issued to the original purchaser with original sales receipt. Charge credits are issued to the original purchaser on the account to which the item was charged.
To read more:
Zales Delivery Policy
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Zales Terms of Service
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Zales Privacy Policy
At Signet Jewelers ("Signet"), respect Zales's' customers' privacy. Signet operates worldwide under name brands including Kay Jewelers, Jared The Galleria Of Jewelry, Zales, Zales Outlet, Gordons Jewelers and Piercing Pagoda. This privacy policy ("Policy") applies to all Signet activities, including, but not limited to Company's retail locations, brands' websites, and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked (collectively, Zales's' "Website"). This Policy is to inform The User of company services about how Zales collect, use, share, and protect personal information. By providing information to The Company (by any means, whether in a store, in correspondence, via Company's Website or otherwise) The Customer consent to Zales's' use of the information The Client of Zales provide in accordance with this Policy.
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Top Zales Services

Customer Care, Ring Repair, Shipping Service

Top Zales Products

Ring, Engagement White Gold Ring, Charm

Zales Pros and Cons

Pros: No pros, Store staff seemed sorry even while refusing to honor price, Staff at the store were very nice, Given the runaround, Customer service

Cons: Customer service, No solution, Service and delivery of product, Quality, Poor customer service and bait and switch type tactics

Related Companies

Signet Jewelers, Kay Jewelers, Jared, Piercing Pagoda, Belden Jewelers


Zales is the second largest retailer of fine jewelry in the United States, Canada and Puerto Rico. The company consists of several business parts, such as Zales Jewelers, Zales outlet, Gordon's Jewelers, Piercing Pagoda, Peoples Jewelers, and Mapping Jewelers. All these are chain of shops throughout the North America. The company also operates two major Internet shops. Zales sold Canadian based al the Peoples II kiosks and carts in 2007 and in 2008 they sold Bailey Banks & Biddle jewelry stores to Finlay Enterprises.

Zales reviews and complaints

Zales is ranked 211 out of 959 in Jewelry and Accessories category

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