Contact Zales Customer Service
Zales Phone Numbers and Emails
Toll-Free Number:
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(800) 311-5393
Customer Service:
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(877) 898-1970Progressive Leasing
-
(888) 819-1918TDD/TTY
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(844) 271-2708The Diamond Credit Card
Zales Email:
Zales Contact Information
Zales Website:
Zales Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 am - 10 pm ET
Saturday: 10 am - 10 pm ET
Sunday: 12 pm - 9 pm ET
Mailing Address:
Legal Department
375 Ghent Road
Akron, OH 44333
Summary of Zales Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zales Customer Service?
Payments and Charges Question:
- “Declined transaction”
- “I want to pay my bill”
- “Bill”
Request for Information Question:
- “To check on my order”
- “Need to know about warranty”
- “About a order it was taken out of my bank account $271.90 but I never received a confirmation number”
Shipping and Delivery Question:
- “Didn't receive a diamond back number & can't pay bill”
- “Never received my items”
- “I have not received a confirmation it has been 4 days”
Cards Question:
- “New diamond card how to pay”
- “Haven't received card and can't access account to make payments”
- “Lost card”
Product/ Service Question:
- “Broken ankle bracelet”
- “My package was damaged”
- “Lost brand new paperwork on a new purchase needed to pick up ring today”
Return/ Replace Question:
- “Need return label”
- “Returning missed call”
- “Exchange or return”
Activation/ Cancellation Question:
- “Cancel order”
- “See why my order was cancelled”
- “I need ti cancel an order. I mistakenly hit tge wrong buttun on my pal pal so sorry. I did not intend to order the marlyn monroe ring.”
Website/ Application Question:
- “Order online”
Account Question:
- “Close account”
- “Wanted to know if my account has bern adjusted”
- “Account”
Staff Question:
- “Store complaint staff nasty”
- “Customer service”
- “Ring service overdue return”
Refund Question:
- “Refund of deposit never received items”
- “Refund”
- “My refund check”
Employment Question:
- “401k info”
Other Question:
- “To find my order”
- “Zales still have my ring and they moved. I don't know where. I wasn't advise.. At farmiington, NM, Animas Valley Mall”
- “Double order”
About
Customer Care, Ring Repair, Shipping Service
Ring, Engagement White Gold Ring, Charm
Pros: No pros, Store staff seemed sorry even while refusing to honor price, Staff at the store were very nice, Given the runaround, Customer service
Cons: Customer service, No solution, Service and delivery of product, Quality, Poor customer service and bait and switch type tactics
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Zales is the second largest retailer of fine jewelry in the United States, Canada and Puerto Rico. The company consists of several business parts, such as Zales Jewelers, Zales outlet, Gordon's Jewelers, Piercing Pagoda, Peoples Jewelers, and Mapping Jewelers. All these are chain of shops throughout the North America. The company also operates two major Internet shops. Zales sold Canadian based al the Peoples II kiosks and carts in 2007 and in 2008 they sold Bailey Banks & Biddle jewelry stores to Finlay Enterprises.
Zales is ranked 211 out of 959 in Jewelry and Accessories category
USA
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