Contact Zales Customer Service
Zales Phone Numbers and Emails
Toll-Free Number:
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(800) 311-5393
Customer Service:
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(877) 898-1970Progressive Leasing
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(888) 819-1918TDD/TTY
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(844) 271-2708The Diamond Credit Card
Zales Email:
How to Contact Zales Customer Service?
Most Popular Number:
| Total calls: 805 | Issues resolved: 25 | Last call: Feb 24, 2025 |
Zales Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zales Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zales is 8003115393. 86% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Zales may ask you for the following information to identify you as a customer: first and last name, nothing or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zales Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zales is 8003115393. 86% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Zales may ask you for the following information to identify you as a customer: first and last name, nothing or social security number.
People call Zales mainly because of request for information, shipping and delivery.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Zales is Webmaster@zalecorp.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Zales Website:
Zales Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 am - 10 pm ET
Saturday: 10 am - 10 pm ET
Sunday: 12 pm - 9 pm ET
Mailing Address:
Legal Department
375 Ghent Road
Akron, OH 44333
How Good is Zales's Customer Service?
Summary of Zales Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zales?
Payments and Charges Question:
- “I lost my Zales credit card. I wonder if you could sent me another one ? I would like to Purchased a jewelry but I don’t know my acct #I appreciate if you could help me . Thank you !”
- “Make payments”
- “Make a payment”
Request for Information Question:
- “Question about ordering a ring”
- “Ask about and order placed using affirm”
- “I lost my ID can I still use my Zales card in store without it”
Shipping and Delivery Question:
- “Ring size too big”
- “I received a package from Zales, that I didn't order.”
- “Sent my rung the wrong address”
Product/ Service Question:
- “Watch band broke right after I bought it....and battery in other watch that they changed did nor work after 5 days”
- “Complaint”
- “Ring I bought broke in two days from just wearing”
Cards Question:
- “O didmt recive my Zales crédito card”
- “Need my card number”
- “Credit card”
Return/ Replace Question:
- “My husband brought me a sterling silver bracelet , He went to the store to return it but he didn’t have his receipt and the manager said he couldn’t return it even though he could have look up the receipt because it was purchased with a credit ca”
- “Return”
- “Store return”
Activation/ Cancellation Question:
- “Canceled order”
- “Cancel policy”
- “Want to cancel my account”
Account Question:
- “Account”
- “Open account”
- “Set up Zales account”
Website/ Application Question:
- “Order online”
Staff Question:
- “Customers services”
- “To complain about the service I received after my local zales having had my tennis bracelet since 5/2022.”
- “Bad customer service”
Refund Question:
- “Refund”
- “Refund of deposit never received items”
- “My refund check”
Employment Question:
- “401k info”
Other Question:
- “What's the difference between lab diamonds and regular diamonds”
- “Case #09359838”
- “Track order”
Compare Zales Customer Service To
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