Skip to content
Write review For Business
  • Login

Contact Zales Customer Service

How to Reach a Person at Zales

Verified Contact Information

Toll-Free Number:

  • 1-800-311-5393
Call customer service

Customer Service:

  • 1-877-898-1970
    Progressive Leasing
  • 1-888-819-1918
    TDD/TTY
  • 1-844-271-2708
    The Diamond Credit Card
  • 1-866-319-0290

Zales Email:

Technical Support
Send Message

Zales Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Zales Phone Number
1 (800) 311-5393
Average Hold Time
00:01:50
Average Calls duration
6 minutes
Most Popular Zales Email Address
Webmaster@zalecorp.com
Zales Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Zales Customer Service?

Most Popular Number:

(800) 311-5393
Total calls: 867 Issues resolved: 27 Last call: May 13, 2026

You are welcome to use the Zales customer service number, which is 1-800-311-5393. This number is the same for every state. However, it does not operate around the clock and follows the company's regular working hours. This means you won't be able to call Zale’s phone number on common holidays and weekends. If you encounter such situations, you should find another way to contact customer support. For example, use the live chat feature on the website. It also isn't available around the clock, but an automated assistant might be able to help you.

Their main Zales corporate office is located in the state of Texas. You can write a letter or personally visit their office at this address: 901 W. Walnut Hill Ln. Irvine, TX 75038. There are no consumer services available there for sales or purchases. You can contact them in case you need to meet with the top administrative staff or specific employees from a particular department. It is possible to call or write them through official communication channels before going to the Zale headquarters in person. This will help you save a significant amount of time.

You can get full support from a live customer support representative of the company during their working hours. They are available Monday through Friday, with Zales customer service hours from 8:00 AM to 12:00 AM ET. You can also receive assistance on Saturdays but during more limited hours from 10:00 AM to 10:00 PM ET. Sundays are also available for help but with even more restricted hours from 12:00 PM to 9:00 PM ET. Call or chat live to connect with a representative who will assist you.

PissedConsumer Club

Contact Information

Zales Website:

Zales Help Center:

Corporate Office Address:

ZALES.COM
P.O. Box 152771
Irving, Texas 75015
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 10 pm ET

Saturday: 10 am - 10 pm ET

Sunday: 12 pm - 9 pm ET


Mailing Address:

Legal Department

375 Ghent Road

Akron, OH 44333

More contact details

Summary of Zales Customer Service Calls

1K TOTAL
CALLS
05:36 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zales?

Payments and Charges Question:

  • “Pay bill”
  • “Payment”
  • “Over charged for a stone that was put in a ring”

Request for Information Question:

  • “About an order I have”
  • “Need to speak to the right ppl”
  • “Inquire about my status of my order”

Product/ Service Question:

  • “Purchase history”
  • “Complaint”
  • “Very bad expirence”

Shipping and Delivery Question:

  • “I ordered a ring. I sent an email message about wanting to know when it's going to be delivered and that was three days ago and I still have not heard from anybody.”
  • “Ordered wrong item”
  • “Ring size too big”

Cards Question:

  • “Card balance”
  • “O didmt recive my Zales crédito card”
  • “Need my card number”

Return/ Replace Question:

  • “My husband brought me a sterling silver bracelet , He went to the store to return it but he didn’t have his receipt and the manager said he couldn’t return it even though he could have look up the receipt because it was purchased with a credit ca”
  • “Return”
  • “Store return”

Activation/ Cancellation Question:

  • “Canceled order”
  • “Cancel policy”
  • “Want to cancel my account”

Account Question:

  • “Cannot get into account online to pay my bill”
  • “Account”
  • “Open account”

Staff Question:

  • “Poor customer service experience at your Novi Michigan store”
  • “Customers services”
  • “To complain about the service I received after my local zales having had my tennis bracelet since 5/2022.”

Website/ Application Question:

  • “Order online”

Refund Question:

  • “Refund problem”
  • “Refund”
  • “Refund of deposit never received items”

Employment Question:

  • “401k info”

Other Question:

  • “Looking to see if you have this ring in stock. Item# 20043370”
  • “Lemon”
  • “Sale”

Compare Zales Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Zales Outlet
Zales Outlet Customer Service
Helzberg Diamonds
Helzberg Diamonds Customer Service
stars-rating-fill
5.0 out of 5
James Allen Rings
James Allen Rings Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Zales? What happened? What can we help you with?
Submit review Don't show this popup
Zales
Reviews Contacts Community