Not resolved
1.0
Details
Advertised vs Delivered
1 comment

purchased earrings for my mother in law on 12-14 - guaranteed two day shipping for Christmas. No online order status - tried calling 7xs today.

Received multiple "circuits are busy messages" and now a message from Verizon basically saying the 800# all over their website is not a valid number - please check the number. This is horrible!!!! Never again. Buy online all the time - have never, ever had such a bad experience.

How can you not have a working customer service phone # - based on prior reviews this is a theme.

Debating whether to call AMEX and have them block the charges. Totally unacceptable.

Reason of review: Poor customer service.

Monetary Loss: $200.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1407529

BUYER BEWARE ONLY FIVE DAYS UNTIL CHRISTMAS!

BEEN OVER 10 DAYS NOW AND STILL NO RESPONCE.

YET ANOTHER WITHOUT ANY CONTACT. GOT THE SAME ANSWER THAT ANYONE ELSE WHO COMPLAINED GO!

SORRY WE WILL GET BACK TO YOU AS SOON AS WE CAN. THIS HAS BEEN GOING ON SINCE DECEMBER 9. I'LL KEEP POSTING THIS UNTIL I GET RESULTS!

STILL HAVE NOT CONTACTED ME AS PROMISED. iWILL KEEP POSTING THIS UNTIL I GET AN ANSWER!

BUYERS BEWARE…..WARNING!

WARING! WARING!

ZALES THE DIAMOND STORE IS THE BIGGEST RIPP OFF EVER! 500+% MARK UP. THEY ALSO STAND BEHIND THEIR WARRANTY.

WAY BEHIND. IF YOU DON’T FOLLOW THEIR RULES EXACTLY WARRANTY IS VOID. “THAT IS JUST POLICY” HERE’S OUR STORY SAD BUT TRUE! My grandson, who is in the Marines, purchase an engagement ring from the local Zales in San Diego last Dec.

He then got deployed and spent the next seven months on a ship. I kept the ring safe until he returned to get married. But the wedding was canceled. We tried to return the ring through Zales, but their RETURN POLICY is 60 days!

No matter what! “JUST POLICY” So we had the ring appraised by two reputable independent stores, who both said the ring is worth about $800 and Zales cost was about $350-$500. He paid $2499 for it. The best that we could get from them was $350 to $400.

Both noticed that a small stone was missing, probably happened when Zales cleaned the ring. Called Zales again about the missing stone, no problem it’s covered under warranty. But sorry, you must have the ring checked and cleaned by Zales every six months otherwise the WARRANTY is VOID. It’s “JUST POLICY”.

We explained that it would have been hard to have the ring cleaned because the ship does not have a Zales on board! This ring has never been on a finger! Now comes the real good news. On January 1 his balloon payment is due or start paying 24% interest on the balance plus the accrued interest of $600.

BUYERS BEWARE! HARD LESSON LEARNED BY A YOUNG MARINE!

Zales At Zales, we believe the world needs more love that lasts, love that you can't wait to share and love that is patient. That's a Diamond Kind of Love.

You May Also Like