I will NEVER EVER AGAIN BUY FROM ZALES. I bought a special order engagement ring from the Zales website because the stores in town that I live in didn't have it in gold.
I just received the ring today.
The ring is supposed to come with "original" certificates, a bag, some nice packaging or something besides a printed out invoice and the ring in a box for a $5000 dollar ring. This is how you treat new customers Zales.
BAD *** BUSINESS.
I also left a special note that ended up on the invoice and NOT on a card. No matter what price you pay every customer should get the same treatment especially when you are paying for something that has to be presentable to your soul mate.