Zales
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken wedding ring
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Advertising
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sharon, TennesseeA 3000 dollar hunk of junk
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaZales is complete garbage
So far it looks as if I'm going to have to pay another jewelry company to fixed zales screw up
That being said it took some planning to make the 2 1/2 hr round trip because of work and kids in school.
We get to the store and they begin telling me that it is going to cost me another $80 as it was 62 days after I ordered it nevermind 12 of them days were spent waiting for the ring to arrive. Just spent almost $4000 with zales through multiple purchases and this is how we get treated never ever again will I or anyone I know spend another dollar with this crap company
- Diamond card
- Customer service
- Warranty
- Return policy
Preferred solution: I want my wife's ring fixed as she has only been able to wear it for 2 weeks
Delayed Shipping
- Given the runaround
- Poor customer service
- No solution
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder ID:AWH08102
Preferred solution: Deliver product or service ordered
User's recommendation: Do not fall for their false advertisements
Was Asked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAre you running 24 hour inline only sale
Preferred solution: Answer question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour finance company
Preferred solution: Price reduction
User's recommendation: Do not use their credit company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasMy order
Hi i just wanted to touch basis on a purchase i made last week on February 10th and was told be in by friday the 12th i have not been contacted or an email regarding any delays i purchased at zales Barton creek mall in austin texas my name is eugene castro and had spoken to an employee named Gabby .I know there probably issues regarding the bad weather here in austin texas but it would be nice to be notified about any delays i have the email receipt showing my purchase ,as well as transaction number plz touch basis on this matter with me asap i notified Gabby that i would be back in town the 14th of February and would pick it up i called several times as well as by email still no reply my transaction number is 234448
Date 2/10/2021 16:36
Register #1
Associate 103****
Cashier 103****
Preferred solution: Compunction
Was asked to comment
User's recommendation: Make sure you check when your order is sent
Online order
- Service is terrible
- Given the run around
- Care not about the consumer just the money
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disappointed customer
- Product quality
- Return policy
Preferred solution: Full refund
Order details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWatch Not Delivered Over a Year Waiting
Preferred solution: Deliver product or service ordered
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