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4 comments

I walked in to Zales on 34th Street 10 minutes before closing and wanted to return an item that I purchased online, I had the order number in my phone. The lady told me I needed a print out of it, that they close at 9pm.

I ran back to my office, came back at 8:55pm and the doors were locked. The security guard did not budge and just stared at me.

This is unbelievable, I literally didn't understand why they had to lock the doors at 8:55, when clearly she told me 9pm. Worst Service Ever.

Location: New York, New York

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Guest

You bought the stuff online, take yourself to the mailbox and mail it back. Where can you go and return something with out a reciept?????

NOWHERE!!!!!

Not on your phone. Original copy.

Guest

Manage your time more wisely so that this does not happen. You also had the option to mail it back so you should of saved yourself the hassle and done that.

Guest

Her watch must of been 5mins slow !

Guest

Your fault that you decided to go there right before they close and by the way, they are allowed to, just in case there are some inventory issues or what not. Just like the way you like to get out of your office at 5 on the dot does not mean its the same in retail. Employees have to stay extra over the time they close.

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