Submit ›
1.5 Based on 56 reviews
Compare to others
Respond to your
  • Customers like
    • Product quality 2
    • Ordering process 1
    • Website 1
  • Customers don't like
    • Customer service 15
    • Quality 10
    • Lies 9
More Less
  • From mobile
  • Oct 07
  • #932814

Had some repair work done on my wedding ring, when i got it back zales changed the way it had originally looked and told me if i wanted it back like it was i would have to pay $263. Terrible customer service!!! This was at Northpark mall, in joplin,mo. Very rude managers!!!

Add comment

I bought a Vera Wang ring for my girl friend for $4400.00. The ring is very beautiful and she gets many compliments on it.I bought it under the 18 month no interest plan. I paid it off in 16.5 months and a month later Zales hit me with a 1277.00 interest charge. This is after Comenity Bank took over handleing Zales financing. I made many calls and no one at Zales will correct this oversight. Apparently ripping customers off is more important... Read more

Was this review helpful? 0 0
Zales Ring Repair Review from Puyallup, Washington
1 of 7

I loved going to zales but after a horrible ring repair experience I will never purchase rings from there again. I had a BEAUTIFUL rose gold ring that I got for christmas and I knew it was only dipped rose gold so I would have to get it redipped every few months, which I was fine with. I wore it for a couple of months because I wanted to show it off to all of my friends and family during the holiday and decided to get it resized afterwards.... Read more

Was this review helpful? 0 0

We went to Zales at Bayshore Mall in Glendale, WI. We chose a ring. The salesperson went online and ordered a different ring stating that it we will receive it sooner if we did it that way (5-7 days). My fiance gave the sales person cash. The sales person placed the order online at She applied the cash to a gift card without asking us. Six days later, I received an email stating that my order was cancelled. The payment had been... Read more

Was this review helpful? 0 0

I went to Zales Town W. Sq. 4600 W Kellogg Dr. P-01A Wichita Ks. I brought 3 Coach watches that needs battery change. The Zales woman associate installed the batteries. I went home & noticed later that only 1 watch is working, the 2 watches doesn't move. I went back to the store & complaint. One thing I noticed, 2 of my watches that are not working has a metal scratches on the back & the other one has a little metal scratch on the side. The... Read more

Was this review helpful? 0 0

Terrible customer service. First we were simply lied to about how long our order would take. We tried to explain that to a manager and she apologized, and expedited one of two rings, which honestly did not help at all. The very day we took it to corporate, they called and told us it would be in in two days. Fantastic, why didn't that happen right away? Could the local store not fix this on their own? Honestly? Ridiculous. To make matters worse,... Read more

Was this review helpful? 0 0

Had purchased rings there and my setting broke off was told it would take 8 to 10 business days to get repaired its been a month and no call no apology no care in the world from any representative when ive called to stopped by to inquire abt how much longer , empathy goes a long way Sometimes especially when i call the branch in Trumbull CT and they hang up on me . Im very disappointed in the service so far still no one knows,how much longer... Read more

Was this review helpful? 0 0

My boyfriend has been buying me beads for my persona bracelet he got me for our last anniversary from Zales Jewelers at the Harford Mall in Harford county MD. Ive had issues with two beads in particular that I've been told I could replace as much as I needed, and so I've replaced them multiple times (up to 5 times in less than 6 months). I do not abuse my jewelry and have other expensive and delicate bracelets/watches/rings that I wear daily and... Read more

Was this review helpful? 0 0

I had my ring 3 months and the prong broke and a diamond fell out so I called zales and the guy said sorry we can't help you get it back in time before your wedding. My fiance called the district manager and she had my ring rush ordered and said that it would be back in a week and it would come sized. Well when we went to look at it it was a size bigger and they said the reason they didn't get it sized was because they wanted to make sure it was... Read more

Was this review helpful? 0 1

I got my wedding rings from her last year in October... the rings was beautiful. Only thing is when I got the ring it was too big so I sent it back to get size (I had to pay for)... When I got it back it was the wrong size again. Then when I got it back a week later the diamond fell out. I had to take it back and then took a month to get the ring back... after getting it back I was scared to wear it because I thought a diamond would fall out...... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Zales.
Filing a new complaint about