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They are the worst customer service I have ever seen. They made me think I would get my ring sizes in a week when it took almost 4 weeks just to make a sale. I will never buy anything from ZALES again. Then the manager at the West Farm Mall, (after me telling her I...
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2.4
I didn't like
  • Service and delivery of product
#1086265
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I ordered a Mother's Day ring for my daughter of online. We got the ring it was nowhere near what it looked like. It looked like a piece of jewelry bought at a dollar store. I then called customer service several times always getting a different answer. Finally was...
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1.0
Product
#1070167
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At first my boyfriend and I came in to just take a look at rings in June. A man helped us by the name of Cody and when I found a ring I really loved from the Vera wang collection he told us it was limited edition now and Vera wang stopped making it so if I didn't buy...
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1.0
I liked
  • Ring
I didn't like
  • Telling me my payments would be much less than they actually are
  • Communication
  • Pushiness to buy that day saying it was limited edition lies
#1070081
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Zales - Got my ring back and my diamond was missing

Zales
#1052475
1.0
Details
I went in to buy a wedding band for my engagement ring, found one I liked and sent it off to get soltered. My ring came back and my engagement ring was missing a diamond!!!! All I was told was "sorry". I will never EVER come back here again.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Zales Ring Repair Review

Zales
#1039130
2.3
Details
I had sent in my heirloom engagement ring for the prongs to be retipped on March 29, 2017. Additionally, according to them the ring had to be reshaped as well. Picked it up April 10th, i believe, and I was so excited to get it back that I didnt actually checked the ring to notice that my ring is actually now crooked and bent. Pretty livid.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Zales Commercial Review

Zales
#1006592
I am beyond disappointed that you have a *** couple in your commercial. I hope you lose business from this political rhetoric.
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Zales Commercial Review

Zales
#1001919
Watched *** wedding commercial and will never buy from zales again.
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My mom has been asking for a customized birth stone ring that represents her children and her one grandchild, for quite some time now. I decided her birthday would be appropriate and I figured I'd order it from an actual jewelry store as opposed to some site like etsy...
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1.8
Product
I didn't like
  • Showed up rusty and loose stones
#1058686
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For my 20th Anniversary on March 22, 2017, I went to zales to purchase some diamond earrings with the extended warranty. I have been wanting some of these earring for many many years. Well, to be honest, now I really wish I would not have wasted my time or my money in...
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1.0
#1058263
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Purchased a mother's ring in November for a Christmas present. Beautiful ring. Wore the ring a couple of months and one of the stones fell off. Brought it to a local Zales store and they sent it out for repair. Just received a call from the store stating my ring was...
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I didn't like
  • No solution
#1044989
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I was at the Zales store at the Round Rock Texas outlet mall 4/20/17, I picked out a beautiful ring on a display clearly marked $1099. I know was a major splurge. The clerk let me try it on , said it could be sized...and could get a bit more off and be out the door for...
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1.9
Product
I liked
  • Store staff seemed sorry even while refusing to honor price
  • Staff at the store were very nice
I didn't like
  • Being told too bad even though they knew legaly i was right
#1037412
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Do a search and you'll see Signet Jewelers (Kay's, Jared, Zales, etc.) lies and steals. They sell you low quality products and don't honor their warranties. When you go in for inspections or repairs, they steal stones or ruin your jewelry and then try to hide it,...
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1.7
I didn't like
  • Poor customer service
#1020317
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Zales - Review in Luxury / Jewelry category
Zales - Review in Luxury / Jewelry category
I bought an engagement ring and a bridal set to go with it. I was told that i was paying for insurance on both rings and later when needed the ring sized was told that only one ring had insurance. The employee who said when i bought the ring that the insurance was in...
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1.1
#1016809
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Ordered 2 rings online came in mail at great times, no issues. Was not pleased did not look at all like I had thought online. Policy said mail or take to your local store I drove quite a distance to exchange for 2 different types of rose gold and need in size 4...
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1.5
#1006302
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