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1.5 Based on 59 reviews
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  • Customers like
    • Product quality 2
    • Ordering process 1
    • Website 1
  • Customers don't like
    • Customer service 15
    • Quality 10
    • Lies 9
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I walked into Zales to get my 5ct ring inspected/ cleaned and Tanisha, a worker at Zales begin helping another customer with my ring on her thumb after cleaning it. Needless to say I was pissed off with her walking around the store helping another customer with my ring. Cutting tags off items with scissors and so forth. I asked for a manager and she said the manager was off today. Poor customer service!! Read more

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  • From mobile
  • Nov 11
  • #953138

Zales jewelry in eden prairie mall. rude workers,racist..please don' shop in this store,you will be very disappointed...

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I am pissed with this store in zales jewelry eden prairie store.each time you stop in that place. I don't mind them saying.can I help you with something? that's okay,but following customers every corner they follow you,so annoying,can't wait until you call the to help you. you better than that people.too pushy ,that they don't give customer a chance to look for the item there looking for..grow up *** and dummy people.dont you guy's. got trained... Read more

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  • From mobile
  • Oct 07
  • #932814

Had some repair work done on my wedding ring, when i got it back zales changed the way it had originally looked and told me if i wanted it back like it was i would have to pay $263. Terrible customer service!!! This was at Northpark mall, in joplin,mo. Very rude managers!!!

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I bought a Vera Wang ring for my girl friend for $4400.00. The ring is very beautiful and she gets many compliments on it.I bought it under the 18 month no interest plan. I paid it off in 16.5 months and a month later Zales hit me with a 1277.00 interest charge. This is after Comenity Bank took over handleing Zales financing. I made many calls and no one at Zales will correct this oversight. Apparently ripping customers off is more important... Read more

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Zales Ring Repair Review from Puyallup, Washington
1 of 7

I loved going to zales but after a horrible ring repair experience I will never purchase rings from there again. I had a BEAUTIFUL rose gold ring that I got for christmas and I knew it was only dipped rose gold so I would have to get it redipped every few months, which I was fine with. I wore it for a couple of months because I wanted to show it off to all of my friends and family during the holiday and decided to get it resized afterwards.... Read more

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We went to Zales at Bayshore Mall in Glendale, WI. We chose a ring. The salesperson went online and ordered a different ring stating that it we will receive it sooner if we did it that way (5-7 days). My fiance gave the sales person cash. The sales person placed the order online at She applied the cash to a gift card without asking us. Six days later, I received an email stating that my order was cancelled. The payment had been... Read more

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I went to Zales Town W. Sq. 4600 W Kellogg Dr. P-01A Wichita Ks. I brought 3 Coach watches that needs battery change. The Zales woman associate installed the batteries. I went home & noticed later that only 1 watch is working, the 2 watches doesn't move. I went back to the store & complaint. One thing I noticed, 2 of my watches that are not working has a metal scratches on the back & the other one has a little metal scratch on the side. The... Read more

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Terrible customer service. First we were simply lied to about how long our order would take. We tried to explain that to a manager and she apologized, and expedited one of two rings, which honestly did not help at all. The very day we took it to corporate, they called and told us it would be in in two days. Fantastic, why didn't that happen right away? Could the local store not fix this on their own? Honestly? Ridiculous. To make matters worse,... Read more

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Had purchased rings there and my setting broke off was told it would take 8 to 10 business days to get repaired its been a month and no call no apology no care in the world from any representative when ive called to stopped by to inquire abt how much longer , empathy goes a long way Sometimes especially when i call the branch in Trumbull CT and they hang up on me . Im very disappointed in the service so far still no one knows,how much longer... Read more

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