Username
Password
Remember Me
No account yet? Register
login
Post Complaint
search

Recently Discussed

Hot Topics

Menards Nude Videos Girl Gon Wild Girlsgone Wildcom Consumer Reports Scooters Girls Gone Videos Of Girls Gone Wild Storybook Heirlooms Girlgonewild Wild Girls Cooking Club Of America Compusa Tap Classic Closeouts Free Girls Gone Wild Girls Uncensored Gexa Verizon Complaints Melaleuca Products Review April Silliano Ipostnaked Cbt Direct Legion Global Mark Manuel Ocwen Alex Chiu New Invention Mad Dog Multimedia Dovenmuehle Webjtchargecom Rpm Collection Agency Orkin Complaints American Servicing Marlo Furniture Honda Financial Services Pharmazone Labs Tlg Great Fun Viaprin Advanta Card Complaints

Home  »  Consumer Reviews  »  Stores  »  Zales-Worst Customer Service
Comments
Zales-Worst Customer Service
Feb 20, 2008
Zales complaint
My fiancee lost his ring that we purchased from somewhere else so we decided to go to Zales to buy a new ring for him. His size is 9.5 so we had to make a special order for him. The sales associate told us that it will take up to 3 weeks and we agreed to pay and wait for the ring. He also said that he will call the manufacturer and make it a rush delivery so maybe we can receive it earlier. After 3 weeks, I called them and asked if they receive the ring, they told me that they are so busy at that moment and got my phone number to call me back with the information. I waited for 3 hours and I decided to call them back to "remind". The manager told me that she will call me back "shortly" because they are busy with other customers. After 24 hours, I call them again and asked for the ring again. They said that they are busy and I started getting frustrated and told them that "I am a customer too and I have been waiting for my ring for 3 weeks and for them to call me back"..He finally agreed to check the status of my ring and he said that he will call the manufacturer. Guess what? They could not find the ring! After 3 weeks of wasted time, I had nothing but the worst customer service experience. The way they treat, talk to the customers is very unprofessional and I heard the same experience from many many customers. I will never ever buy a single thing from Zales!!

More Zales Reviews

Zales News

Discuss
Zales News

on our forums


Quote this article on your site | Views: 195

  Be first to comment this article
RSS comments

Comments on Zales-Worst Customer Service

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments
 
< Prev   Next >

Our Friends

Consumer Reports is the most famous consumer product reviews and rating agency.

This Consumer Blog offers alternative look at Consumer Product Reviews

Complaints: Learn how to write proper complaint letters that get the results

Featured Complaints