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Home  »  Consumer Reviews  »  OTHER  »  zales warrenty a giant rip off!!!
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zales warrenty a giant rip off!!!
May 6, 2008
Zales complaint
In February of 06 my fiance bought me an engagement ring from zales in Layton Utah, within having the ring for less that 2 weeks the diamonds began to fall out! Ive had them replaced several times and had to eventually take the ring to my personal jeweler. When i took the ring in to have it cleaned for of all things MY WEDDING they told me that i would have to have it sent out and it would be back in aprox. 6 weeks!!!!! i ended up taking the ring to a local jeweler who added 2 tiny prongs to the ring and charged me 15 dollars no stones have fallen out sense, however when i took the ring in for inspection for my diamond bond they informed me that i had voided my warranty by having work preformed on it and they would no longer clean, repair or replace the ring. When i asked about a prorated refund of the 280 dollar lifetime bond the guy laughed in my face and said" your kidding! right!?" i love my ring but would never do business with them again.

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  Comments (2)
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1. Written by Warrenties do work, on 28-06-2008 21:42

The warrenty does work. I've used it. However you need to be specific with what you need done. Also understand that Prongs do get snagged and break.

2. Written by Buyer beware, on 28-05-2008 10:12

You should have read the fine print. It does state in the warrenty that it has to be worked on @ Zales. You could have asked Zales to add the prongs and have saved your warrenty. To ask for a refund in this situation is overkill.

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