Pissed Consumer

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Zales

Jun 11, 2008

Zales complaint by Newsforyou

I bought a pendant online from Zales, because the lady in the store quoted me a higher price. When I recieved it, there were 4 diamonds missing. I called customer service and they said I would be charged for replacing the diamonds, or I could send it back. I told her that the pendant was sold out and my lifetime gtd says they would fix the problem. She said no, the store would not fix it without charge. I wonder how they can get buy with saying one thing and doing another? I will never set foot in this store again.

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Comments (1)

1. Written by Chris - Zales employee, on 03-09-2008 17:27

Did you try taking it to another store? Sometimes the consultants aren't too bright and give erroneous information.

If there's another store in your town, try that one. If not, try the next closest one. Call them first and explain your situation. It may be a bit of drive but they might be of more assistance.

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