Zales - They take your money and then run!

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Home » Consumer Reviews » Stores » They take your money and then run!

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They take your money and then run!

Feb 4, 2008

Zales complaint by Justme

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Zales customer service is nonexistent. They will lie to you to tell you what you want to hear, but when it all comes down to it they don't deliver on their promises.

I purchased a $6,000+ diamond ring from Zales and was repeatedly lied to and now have ring that was not sauder correctly and the Zales will not return any phone calls or emails. I will never buy anything from any Zales store ever again. As a business owner myself, I am appalled at their lack of attention to their consumers once they have your money.

Zales has no integrity. Definitely pass on purchasing anything from Zales or you will regret it.

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Comments (1)

1. Written by Jackie, on 26-02-2008 10:49

I purchased a diamond ring from the Zales Outlet store in 2000. I went to trade my diamond up at the Zales store in our local mall and guess what? They will not take diamonds from their own outlet back as trade, even with all of your paperwork. The associate was ready to trade my diamond up until I told him that we purchased it at the outlet... Believe it or not, Kay Jewelers has a trade up program as well, and they did accept my diamond for trade, regardless of where it came from. I found that totally unbelievable, that Kay Jewelers could purchase the Zales diamond from me but Zales would have nothing to do with it. What does that say about the outlet store? I sent an email to Zales Customer Service looking for an explanantion, but never heard back. Zales has lost my business and I will be sure that I share this experience with anyone who is interested.

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