Zales - Charm Review from Silver Spring, Maryland
My boyfriend has been buying me beads for my persona bracelet he got me for our last anniversary from Zales Jewelers at the Harford Mall in Harford county MD. Ive had issues with two beads in particular that I've been told I could replace as much as I needed, and so I've replaced them multiple times (up to 5 times in less than 6 months).
I do not abuse my jewelry and have other expensive and delicate bracelets/watches/rings that I wear daily and have never had issues with any of them. The persona bracelet and beads have continuously lost jems and the stoppers have lost their rubber core more than once. I went to get 4/8 beads that had lost jewels replaced at the same Zales I purchased them from and was denied replacement beads. I had to express my extreme disappointed in the quality and customer service in order to get them to do anything about it.
Since purchasing these beads and having issues with them, we've started going to Saxons and buying Pandora beads. We have yet to have any issues with Saxons or their products.
I will not be returning to zales ever again.
Reason of review: Bad quality.
Location: Silver Spring, Maryland
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