Zales - Can't get cash back

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Home » Consumer Reviews » Stores » Can't get cash back

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Can't get cash back

Mar 2, 2008

Zales complaint by Hillis0822

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I bought merchandise under 200 dollars and can't get them to give me my cash back. They were very rude when I went return my item and told me they would give me a check which takes 2 weeks minimum. I payed in cash and should have the option I believe to have my cash the way they recieved it. They show NO concern for your wants or needs unless they are trying to make a sale. I would not ever recommend going to Zales to purchase anything. They jewerly is also very poor quality. I have had my wedding ring for less than a year and it looks horrible!!!!!!!!!!!!!!!!!

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Comments (2)

1. Written by patricia, on 17-03-2008 19:18

well, as a zales employee i have to say that the associate was only following the refund policy. it clearly states on your receipt that refunds over $200 may take two weeks. the reason is, every store is obligated to keep $300 in the cash register, which is petty cash. if they were to make the exception to the policy everytime, there would be no cash in the register. the store doesn't have a bank that supplies money everyday in case the register is short. sorry but that is the policy. if your purchase was under $200 after taxes, they should've given you the money back. as far as your wedding ring, basically gold is not indestructible and it's caused by wear and tear, a simple refurbish will make it look brand new.

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2. Written by patricia, on 17-03-2008 19:15

well, as a zales employee i have to say that the associate was only following the refund policy. it clearly states on your receipt that refunds over $200 may take two weeks. the reason is, every store is obligated to keep $300 in the cash register, which is petty cash. if they were to make the exception to the policy everytime, there would be no cash in the register. the store doesn't have a bank that supplies money everyday in case the register is short. sorry bu that is the policy.

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