Pissed Consumer - Bought wedding band at Zales, the diamond fell out!

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Bought wedding band at Zales, the diamond fell out!

May 20, 2008

Zales complaint by Melanie

My husband and I bought our platinum wedding bands and engagement ring at Zales in 2003. We were married in Oct.2003. I had a platinum wedding band which cost $500. It had 7 small diamonds. One diamond fell out and was lost.

I took it to the local store on 4-25-08 and was told I would get a call about cost for repair. On May 15, I hadn't heard from them. I went to the store and was told they had tried to call me on 4-29-08 but hadn't reached anyone. When I asked why no one had tried to recall me, I got shrugged shoulders and "Sorry".

I also was told the cost to repair the ring would be approximately $677.55. I wasn't offered any other option for repairing my ring. I told them the service was shoddy, as well as the jeweler's work. Why should I pay more than the ring cost for their shoddy work?

I understand that another diamond/stone would cost money, as well as it being set. But I wasn't offered any sort of alternative but to pay the cost. I sent an email to zales customer service, but doubt I'll hear from them. In it I listed some alternatives for my ring, which would have been acceptable.

I wouldn't recommend Zales to anyone!

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