Zales

I ordered a ring from Zales. The box arrived via fedex. After signing off, I opened the box and guess what, the inner box containing the ring was empty!! I did notice a small sl...

I ordered Men's Sterling Silver Cuban Chain Necklace - 22" ITEM #: 17762170, and had it shipped to store. When I went to the store to pick up the item it was not as described. The ...

I ordered an engraved ring for my fiance for our 5 yr anniversary an entire month before our anniversary. Needless to say it is now 6 days past our anniversary and still no ring. I...

For six months (but who's counting?) Zales has listed an oval garnet ring on their site but it's always "out of stock." In the meantime, they keep putting it on sale! How...

Had the worst experience with Zales today! Worst ever! Don't buy anything from them & if you do DON'T buy into their protection plan like I did. Incompetence must be a prer...

My boyfriend ordered an engagement ring on January 15. He did the site to store option and it shipped on Jan. 18. By Jan. 25, he had still not received a call that the ring was i...

Ive never went thru so much stress to get my package. I ordered my mothers family bracelet with 5 names engraved on it, January 10, 2012 Its now February 24, 2012 i kept calling a...

In 2005/2006 I closed my Zales account! I shredded all the information (i.e. statements) to prevent the account from being compromised. Fast forward to February 2012, while speak...

I have been married for 6 yrs and my current plain-gold wedding band has a lot of sentimental value. It has been lost, ran over and smashed, formed back into the right shape, and I...

I have been wanting a mothers ring for years now, and my husband went to zales at the mall in texarkana, tx. He asked the sales associate for some information. It was a week before...

I have had the worst experienve with Zales. My husband bought my bridal set from the store in Shreveport, LA and I had to take it back 5 different times to get my main diamond tigh...

I have made a facebok page with a friend for Zales Pissed Customes. Please feel free to post your story on there as you please. Just keep in mind to be respectful and do not use pr...

I made a payment over the phone to Zales to pay off a Zales credit card I used to purchase my finacee's engagement ring. I gave the correct routing number for my checking account t...

My wife and I went to a Zales store for the first time the day before Xmas. We were looking for a ring for our daughter's 21st birthday which was on Christmas day. Being our fi...

My boyfriend bought me a promise ring. I opened it on christmas and i loved it! I have a small finger so big gaudy jewelry looks bad. But after i looked at it i noticed that it was...

I worked for Zales for a number of years, some of the complaints I have to agree with. They do not stand by there warranty especially if the customer is in the service, which is c...

I brought a matching 3 piece set white gold (earrings, chain and bracelet) for my mother from Zales. The located in Parkchester in the Bronx. ONE day before Xmas 2011. Sales ppl re...

I ordered a piece of jewelry for xmas and paid for 2 day shipping to ensure it would arrive before we flew out. I confirmed with Zales that it would get to me in time. The second d...

I am hoping others never have to experience that I have had to experience this past week with Zales Jewelers. I place an order on December 11th for 4 items. It stated that if I p...

So last February I purchased my girlfriend several valentines day gifts from Zales. The ruby bracelet I got her instantly broke that night before we even made it to dinner, we have...

Purchased a diamond infinity bracelet online. I just got back into town and pulled it out to wrap it. It's bent! The clasps do not match up at all. I called the 1-800 number. ...

I special ordered a size 13 ring thru zales online. they sent me a 10. called to get it corrected. they told me it would take about 30 days for a refund or they could send me a ...

My husband bought my wedding and engagement band together which cost almost $3,000. Its was a 14k yellow gold with 1k diamond. 3 months later the gold started to fade! I have lots ...

I ordered a ring for my mother for christmas. When I placed the order I used there free shipping threw fedex. I did not know that the free shipping was only Monday threw Friday d...

I went into the Zales at the Galleria in Roseville, Ca., to get a watch battery replaced. The individual who was helping me said that he would test the battery to make sure that w...

I just watched one of your commercials and am more than offended. It suggested or hinted that if you buy a woman jewelry you'll be able to get her into bed. I have a 16 year ol...

I spent nearly 2 months picking out the wedding rings that my fiance and I had wanted. So I ordered them on-line, like most everything I buy. I was so excited that I even tracked ...

Ok, so Zales completely ripped me off and lied to me. I bought an engagement ring from them, which they told me was worth $1000. They had it on a close out sale for about half pr...

I bought 2 of the same rings for my daughters, I also bought the insurance and one of them broke. I took it to the store and they said that the ring could not be fixed and all they...

Run far away frome Zales! They are the worst excuse for a jewelry store. My fiance bought my engagement ring from them and when it got sized down it started falling upart. We sent ...