| Zales Reviews | |
 Anonymous |
Zales fails customers!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I ordered a ring from Zales. The box arrived via fedex. After signing off, I opened the box and guess what, the inner box containing the ring was empty!! I did notice a small sl...
#316676
May 05, 2012
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88
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 Anonymous |
Zales - False advertising
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I ordered Men's Sterling Silver Cuban Chain Necklace - 22" ITEM #: 17762170, and had it shipped to store. When I went to the store to pick up the item it was not as described. The ...
#312154
Apr 14, 2012
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121
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 Tcurtis5 |
I WILL NEVER ORDER ANYTHING FROM Zales AGAIN!!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I ordered an engraved ring for my fiance for our 5 yr anniversary an entire month before our anniversary. Needless to say it is now 6 days past our anniversary and still no ring. I...
#311483
Apr 11, 2012
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163
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 Lorijean64 |
Zales - Idiots!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
For six months (but who's counting?) Zales has listed an oval garnet ring on their site but it's always "out of stock." In the meantime, they keep putting it on sale! How...
#310445
Apr 06, 2012
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163
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 WeReview... |
Zales is a horrible company all around.
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
Had the worst experience with Zales today! Worst ever! Don't buy anything from them & if you do DON'T buy into their protection plan like I did. Incompetence must be a prer...
#308424
Mar 29, 2012
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339
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 Misswrit... |
NEVER ORDER FROM Zales
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
My boyfriend ordered an engagement ring on January 15. He did the site to store option and it shipped on Jan. 18. By Jan. 25, he had still not received a call that the ring was i...
#301345
Mar 01, 2012
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388
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 Bellasta... |
BAD CUSTOMER SERVICE Zales ARE A BUNCH OF LIARS
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
Ive never went thru so much stress to get my package. I ordered my mothers family bracelet with 5 names engraved on it, January 10, 2012 Its now February 24, 2012 i kept calling a...
#299842
Feb 24, 2012
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377
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 Swarthoutj |
Zales Customer Service/Credit Card
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
In 2005/2006 I closed my Zales account! I shredded all the information (i.e. statements) to prevent the account from being compromised. Fast forward to February 2012, while speak...
#299476
Feb 23, 2012
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503
|
 Anonymous |
Zales HAS HORRIBLE CUSTOMER SERVICE!!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I have been married for 6 yrs and my current plain-gold wedding band has a lot of sentimental value. It has been lost, ran over and smashed, formed back into the right shape, and I...
#299093
Feb 21, 2012
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421
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 Anonymous |
Bad customer service at Zales
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I have been wanting a mothers ring for years now, and my husband went to zales at the mall in texarkana, tx. He asked the sales associate for some information. It was a week before...
#289701
Jan 17, 2012
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519
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 Crvander... |
Zales SUCKS!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I have had the worst experienve with Zales. My husband bought my bridal set from the store in Shreveport, LA and I had to take it back 5 different times to get my main diamond tigh...
#287565
Jan 09, 2012
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658
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 Countree... |
FACEBOOK PAGE FOR "Zales ' Pissed Customers"
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I have made a facebok page with a friend for Zales Pissed Customes. Please feel free to post your story on there as you please. Just keep in mind to be respectful and do not use pr...
#287505
Jan 09, 2012
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617
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 NJClark7 |
Zales poor customer service
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I made a payment over the phone to Zales to pay off a Zales credit card I used to purchase my finacee's engagement ring. I gave the correct routing number for my checking account t...
#286874
Jan 06, 2012
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511
|
 Anonymous |
Zales - Shady business.
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
My wife and I went to a Zales store for the first time the day before Xmas. We were looking for a ring for our daughter's 21st birthday which was on Christmas day. Being our fi...
#285409
Dec 31, 2011
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792
|
 Anonymous |
Zales -Size to price ratio=HORRIBLE!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
My boyfriend bought me a promise ring. I opened it on christmas and i loved it! I have a small finger so big gaudy jewelry looks bad. But after i looked at it i noticed that it was...
#284426
Dec 27, 2011
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831
|
 Anonymous |
Zales
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I worked for Zales for a number of years, some of the complaints I have to agree with. They do not stand by there warranty especially if the customer is in the service, which is c...
#284344
Dec 27, 2011
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886
|
 Rop |
Zales - Garbage
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I brought a matching 3 piece set white gold (earrings, chain and bracelet) for my mother from Zales. The located in Parkchester in the Bronx. ONE day before Xmas 2011. Sales ppl re...
#284241
Dec 27, 2011
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629
|
 Dsl123 |
Zales - Damaged holiday and didnt care
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I ordered a piece of jewelry for xmas and paid for 2 day shipping to ensure it would arrive before we flew out. I confirmed with Zales that it would get to me in time. The second d...
#283818
Dec 24, 2011
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566
|
 Anonymous |
Zales - Ruined my Christmas!!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I am hoping others never have to experience that I have had to experience this past week with Zales Jewelers. I place an order on December 11th for 4 items. It stated that if I p...
#283632
Dec 23, 2011
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584
|
 Anonymous |
Zales quality SUCKS!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
So last February I purchased my girlfriend several valentines day gifts from Zales. The ruby bracelet I got her instantly broke that night before we even made it to dinner, we have...
#282850
Dec 20, 2011
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633
|
 Amg123 |
Zales TOTALLY let me down 5 days before Christmas
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
Purchased a diamond infinity bracelet online. I just got back into town and pulled it out to wrap it. It's bent! The clasps do not match up at all. I called the 1-800 number. ...
#282651
Dec 19, 2011
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530
|
 Rguy2 |
Zales shipped wrong size ring isn't helping correct
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I special ordered a size 13 ring thru zales online. they sent me a 10. called to get it corrected. they told me it would take about 30 days for a refund or they could send me a ...
#282415
Dec 18, 2011
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534
|
 Nozales |
Zales - Yellow gold ring NOT gold!!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
My husband bought my wedding and engagement band together which cost almost $3,000. Its was a 14k yellow gold with 1k diamond. 3 months later the gold started to fade! I have lots ...
#280803
Dec 11, 2011
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830
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 Non2happy |
Zales Shipping and Fedex
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I ordered a ring for my mother for christmas. When I placed the order I used there free shipping threw fedex. I did not know that the free shipping was only Monday threw Friday d...
#280482
Dec 09, 2011
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595
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 Goddesso... |
Zales - If they are dishonest about a watch battery...
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I went into the Zales at the Galleria in Roseville, Ca., to get a watch battery replaced. The individual who was helping me said that he would test the battery to make sure that w...
#279021
Dec 03, 2011
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689
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 Anonymous |
Zales - Commercial hinting buy woman diamond rings get her into bed
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I just watched one of your commercials and am more than offended. It suggested or hinted that if you buy a woman jewelry you'll be able to get her into bed. I have a 16 year ol...
#278170
Nov 29, 2011
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836
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 Whereist... |
Zales - Wrong Size of Rings 2 Weeks Before Wedding
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I spent nearly 2 months picking out the wedding rings that my fiance and I had wanted. So I ordered them on-line, like most everything I buy. I was so excited that I even tracked ...
#276560
Nov 22, 2011
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682
|
 Buchanan... |
Zales - Ripped Off
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
Ok, so Zales completely ripped me off and lied to me. I bought an engagement ring from them, which they told me was worth $1000. They had it on a close out sale for about half pr...
#274819
Nov 14, 2011
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942
|
 Anonymous |
Zales wont replace.
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
I bought 2 of the same rings for my daughters, I also bought the insurance and one of them broke. I took it to the store and they said that the ring could not be fixed and all they...
#274390
Nov 11, 2011
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782
|
 Girlie07 |
Zales ruined my engagement ring! Run far away!
5.0
P.O. Box 152771 IrvingTexas75038-1003
1-800-311-JEWEL (1-800-311-5393)
http://www.zales.com/helpdesk/index.jsp?display=store&subdisplay=contact
Run far away frome Zales! They are the worst excuse for a jewelry store. My fiance bought my engagement ring from them and when it got sized down it started falling upart. We sent ...
#274283
Nov 11, 2011
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795
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